T&I System Status Updates
All Systems Operational
Network & Internet Access Operational
Internet Service ? Operational
Wireless: eduroam Operational
Wireless: DavidsonSecure Operational
Wireless: DavidsonDevice Operational
Wireless: DavidsonGuest Operational
Wired Network Operational
VPN Operational
Belk_Arena_Fan ? Operational
Authentication Operational
Single Sign-On Operational
Duo Security Core Authentication Service ? Operational
Duo Security Push Delivery Operational
Duo Security Phone Call Delivery Operational
Teaching & Learning Platforms Operational
Moodle Operational
Vimeo Uploads Operational
Vimeo Player Operational
Echo360 Operational
Email Operational
Enterprise Applications Operational
Banner Operational
OnBase Operational
Blackbaud CRM Operational
PageUp Operational
EMS ? Operational
Microsoft Office 365 Operational
Davidson Websites Operational
davidson.edu Operational
domains.davidson.edu Operational
inside.davidson.edu Operational
DNS Nameservers Operational
Storage & Collaboration Operational
Dropbox Operational
On-Campus File Servers ? Operational
CrashPlan Operational
Google Apps Docs Operational
Google Apps Drive Operational
Google Apps Sheets Operational
Web Conferencing and Chat Operational
Zoom Zoom Meetings Operational
Zoom Telephone Services Operational
Zoom Zoom Video Webinars Operational
Slack Messaging Operational
Slack Login/SSO Operational
Google Apps Hangouts Operational
Phone System Operational
T&I Support Center ? Operational
Misc. Cloud Services Operational
AWS ec2-us-east-1 Operational
AWS s3-us-east-2 Operational
AWS ec2-us-east-2 Operational
AWS cloudfront Operational
Campus Cable TV service ? Operational
PawPrint Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
VMWare Updates: Host Group 4 Apr 6, 08:00-14:00 EDT
As part of the VMWare upgrade, we will update 2 of the 8 host groups on Monday, April 6th beginning at 8AM. Users may experience degraded performance on server applications in the first hour of the update. This will have no impact on cloud services (Zoom, email, Davidson domains, etc).

If you have questions about this update, please contact T&I.
Posted on Mar 25, 10:00 EDT
On Tuesday, April 7th, beginning at 8:00 AM, T&I will upgrade the Windows management system to the latest version for fixes and new features. Software Center may be unavailable for a brief time during the maintenance window.
Posted on Apr 3, 09:25 EDT
Connected Wireless Devices ?
Fetching
Laptop Kiosk Utilization ?
Fetching
Office 365 Email - Messages Delivered ?
Fetching
Office 365 Email - Spam Filtered ?
Fetching
Past Incidents
Apr 5, 2020

No incidents reported today.

Apr 4, 2020

No incidents reported.

Apr 3, 2020
Completed - The scheduled maintenance has been completed.
Apr 3, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 08:00 EDT
Scheduled - As part of the VMWare upgrade, we will update 2 of the 8 host groups on Friday, April 3rd beginning at 8AM. Users may experience degraded performance on server applications in the first hour of the update. This will have no impact on cloud services (Zoom, email, Davidson domains, etc).

If you have questions about this update, please contact T&I.
Mar 25, 09:59 EDT
Apr 2, 2020
Resolved - Spectrum and MCNC, Davidson's internet service provider, increased capacity on their network link during the evening of Wednesday, April 1.

Network performance is expected to be fully restored to normal levels for Spectrum customers accessing services and systems at Davidson and other North Carolina schools and colleges. If you experience any further problems, please contact T&I at ti@davidson.edu and 704-894-2900.
Apr 2, 09:40 EDT
Identified - Customers of broadband services provided by Spectrum may experience slower-than-normal performance problems or delays accessing IT services located at Davidson due to network congestion.

These issues were reported to us by MCNC, the internet services provider for Davidson and most North Carolina colleges/universities and school districts. As many North Carolinians are currently working and learning from home, the network links between MCNC and Spectrum have become unusually congested. MCNC and Spectrum are working actively to increase capacity, but we do not have a timeframe for resolution.

Please note that this will only affect connectivity directly to services on Davidson's campus, including VPN services, Banner/Bannerweb, Blackbaud CRM, OnBase, and the like.

Services that are hosted by third-party services -- including Zoom, Office 365 (email/calendar), Moodle, Dropbox, Google Drive/G Suite, and the college homepage -- are not impacted, except for Davidson users using full-tunnel VPN (group "04-Tunnel" in the Cisco AnyConnect client.)

VPN users: Because full-tunnel users' traffic is entirely routed through Davidson, all connectivity could be impacted. Spectrum customers should use group "01-Regular" instead to minimize the impact of this service degradation.
Mar 31, 21:42 EDT
Apr 1, 2020
Completed - The scheduled maintenance has been completed.
Apr 1, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 08:00 EDT
Scheduled - As part of the VMWare upgrade, we will update 2 of the 8 host groups on Wednesday, April 1st beginning at 8AM. Users may experience degraded performance on server applications in the first hour of the update. This will have no impact on cloud services (Zoom, email, Davidson domains, etc).

If you have questions about this update, please contact T&I.
Mar 25, 09:58 EDT
Mar 31, 2020
Resolved - This incident has been resolved.
Mar 31, 14:14 EDT
Monitoring - We have implemented a fix to the problem accessing Inside Davidson while off campus. There is a slight change in the user experience. Anyone connecting to Inside Davidson will now go through a modern authentication process through Duo.
Mar 31, 12:26 EDT
Identified - Inside Davidson is not accessible from off campus. The workaround to access Inside Davidson is to connect to the VPN and then access Inside Davidson. Technical staff is working to resolve the issue.
Mar 31, 08:07 EDT
Mar 30, 2020
Completed - The scheduled maintenance has been completed.
Mar 30, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 17:00 EDT
Scheduled - On Monday, March 30th, between 5 PM - 6 PM, T&I will be updating our server security to the most up-to date-standards to improve functionality with newer web browsers. Access to Inside Davidson will be unavailable during the maintenance window.

If you have questions about this update, please contact T&I.
Mar 30, 12:06 EDT
Completed - The scheduled maintenance has been completed.
Mar 30, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 08:00 EDT
Scheduled - As part of the VMWare upgrade, we will update 2 of the 8 host groups on Monday, March 30th beginning at 8AM. Users may experience degraded performance on server applications in the first hour of the update. This will have no impact on cloud services (Zoom, email, Davidson domains, etc).

If you have questions about this update, please contact T&I.
Mar 25, 09:54 EDT
Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020
Completed - The scheduled maintenance has been completed.
Mar 26, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 10:00 EDT
Scheduled - We will be upgrading the VMWare vCenter virtual appliance on Thursday, March 26th, beginning at 10AM. There should be no impact to the end user community. If you have questions about this upgrade, please contact T&I.
Mar 25, 09:29 EDT
Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.