T&I System Status Updates
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Network & Internet Access Operational
Internet Service ? Operational
Wireless: eduroam Operational
Wireless: DavidsonSecure Operational
Wireless: DavidsonDevice Operational
Wireless: DavidsonGuest Operational
Wired Network Operational
VPN Operational
Belk_Arena_Fan ? Operational
Authentication Operational
Single Sign-On Operational
Duo Security Core Authentication Service ? Operational
Duo Security Push Delivery Operational
Duo Security Phone Call Delivery Operational
Teaching & Learning Platforms Operational
Moodle Operational
Vimeo Uploads Operational
Vimeo Player Operational
Echo360 Operational
Email Operational
Enterprise Applications Operational
90 days ago
99.97 % uptime
Today
Banner Operational
OnBase Operational
Blackbaud CRM Operational
PageUp Operational
EMS ? Operational
Microsoft Office 365 Operational
DegreeWorks Operational
90 days ago
99.97 % uptime
Today
Davidson Websites Operational
davidson.edu Operational
domains.davidson.edu Operational
inside.davidson.edu Operational
DNS Nameservers Operational
Storage & Collaboration Operational
Dropbox Operational
On-Campus File Servers ? Operational
CrashPlan Operational
Google Apps Docs Operational
Google Apps Drive Operational
Google Apps Sheets Operational
Web Conferencing and Chat Operational
Zoom Zoom Meetings Operational
Zoom Telephone Services Operational
Zoom Zoom Video Webinars Operational
Slack Messaging Operational
Slack Login/SSO Operational
Google Apps Hangouts Operational
Phone System Operational
T&I Support Center ? Operational
Misc. Cloud Services Operational
AWS ec2-us-east-1 Operational
AWS s3-us-east-2 Operational
AWS ec2-us-east-2 Operational
AWS cloudfront Operational
Campus Cable TV service ? Operational
PawPrint Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Upgrade BI Servers May 31, 20:00-20:10 EDT
On May 31st, beginning at 8PM, we will be upgrading our BI servers to SQL Server 2019. The upgrade is expected to take about 10 minutes to complete. We recommend users be logged off the system during this brief maintenance window. Please contact T&I if you have any questions.
Posted on May 28, 12:13 EDT
Secure unused accounts Jun 1, 10:00-11:00 EDT
As part of our work to improve security and protect systems, T&I will be securing unused accounts for employees, temps and contractors that have yet to enroll in Duo and who have not logged into their Davidson accounts for at least 6 months.
Posted on May 29, 16:46 EDT
System Metrics Month Week Day
Connected Wireless Devices ?
Fetching
Laptop Kiosk Utilization ?
Fetching
Office 365 Email - Messages Delivered ?
Fetching
Office 365 Email - Spam Filtered ?
Fetching
Past Incidents
May 31, 2020

No incidents reported today.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020
Campus WiFi Upgrade
Completed - The scheduled maintenance has been completed.
May 28, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 13:00 EDT
Scheduled - Our campus WiFi network will be upgraded on Thursday, May 28th from 1 PM until 5 PM. The upgrade will enable new features and add 6 new WiFi access points. WiFi will be unavailable for a few minutes during the upgrade and users may experience brief periods of slow connections. Belk Arena will be unavailable for approximately 20 minutes.

If you have questions about this upgrade, please contact T&I.
May 20, 11:43 EDT
Windows Management System Upgrade
Completed - The scheduled maintenance has been completed.
May 28, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 08:00 EDT
Scheduled - On Thursday, May 28th, beginning at 8:00 AM, T&I will upgrade the Windows management system to the latest version for fixes and new features. Software Center may be unavailable for a brief time during the maintenance window.
May 20, 11:29 EDT
Office 365 and Duo Updates
Completed - The scheduled maintenance has been completed.
May 28, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 07:00 EDT
Scheduled - As part of our work to improve Davidson’s cybersecurity and protect systems from bad actors, T&I is making several updates to our Office 365 client security. As part of these adjustments, in the coming weeks, many users of Office365 applications (e.g. Outlook, Word, Excel) and other email clients may be re-prompted to authenticate with Duo.

Outlook for the web (outlook.davidson.edu) will remain available on all devices without interruption during these updates.
May 20, 15:00 EDT
May 27, 2020

No incidents reported.

May 26, 2020
Office 365 and Duo Updates
Completed - The scheduled maintenance has been completed.
May 26, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 07:00 EDT
Scheduled - As part of our work to improve Davidson’s cybersecurity and protect systems from bad actors, T&I is making several updates to our Office 365 client security. As part of these adjustments, in the coming weeks, many users of Office365 applications (e.g. Outlook, Word, Excel) and other email clients may be re-prompted to authenticate with Duo.

Outlook for the web (outlook.davidson.edu) will remain available on all devices without interruption during these updates.
May 20, 14:59 EDT
May 25, 2020

No incidents reported.

May 24, 2020
Banner Self-Service SSO login unavailable
Resolved - Single sign-in login for Banner Self-Service (bannerweb.davidson.edu) was unavailable on Sunday evening; service was restored at approximately 8pm. The exact start time of the incident is not currently known.
May 24, 18:30 EDT
May 23, 2020
Network Maintenance
Completed - The scheduled maintenance has been completed.
May 23, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 09:00 EDT
Scheduled - On Saturday, May 23rd from 9 am until 2 pm, T&I will perform critical maintenance to install new equipment in the central core of our campus network to provide more stability, speed, and bandwidth to our campus. Campus resources including VPN and public websites hosted on campus will be intermittently unavailable (several interruptions of a few minutes each) during the maintenance window.

If you experience an interruption of service after 2 pm, please contact T&I at 704-894-2900 and choose the after-hours emergency option. For progress updates, please subscribe to the T&I Statuspage https://status.ti.davidson.edu.
May 20, 12:33 EDT
May 22, 2020

No incidents reported.

May 21, 2020
Server Storage Update
Completed - The scheduled maintenance has been completed.
May 21, 17:00 EDT
In progress - Scheduled maintenance is currently in progress and the maintenance window has been extended until 5PM. We will provide updates as necessary.
May 21, 10:00 EDT
Scheduled - T&I will perform firmware updates on the Pure Flash Storage Array, the underlying storage infrastructure for campus servers. No user impact is expected during this update.
May 20, 11:52 EDT
My Parking - Transition to Modern Sign-In Experience
Completed - The scheduled maintenance has been completed.
May 21, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 08:00 EDT
Scheduled - On May 21st, between 8 AM - 9 AM, T&I will transition the My Parking application to the same modern sign-in experience you currently have with Office 365 (outlook.davidson.edu). Users may experience a brief downtime during the maintenance window.

Remember to log out of My Parking prior to the scheduled maintenance. If you experience any issues when you log back in, please clear your browser cache and try again. If you have questions or need assistance, please contact T&I.
May 20, 10:38 EDT
May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.

May 18, 2020
DegreeWorks Outage
Resolved - This incident has been resolved.
May 18, 15:36 EDT
Monitoring - Technicians have identified an issue that was preventing users from accessing the system. That problem has been resolved. We are awaiting confirmation from the registrar's office that the system is fully functional.
May 18, 12:25 EDT
Investigating - We are currently experiencing issues with our DegreeWorks application. Technicians are working on the issue and will provide updates as appropriate.
May 18, 11:55 EDT
May 17, 2020

No incidents reported.

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