T&I System Status Updates
Monitoring - A workaround has been implemented to get the Baseball pressbox back online. A contractor will have to assess the damage and implement a permanent repair at a later date. We will hold this case open in case the workaround fails.
May 17, 09:56 EDT
Identified - We have identified a failure in the fiber optic connection to the Baseball Pressbox. A contractor will be contacted to repair or replace the line. The outage will only affect the baseball stadium and outdoor wifi in the stadium and Davis parking lot.
May 16, 08:21 EDT
Verifying - There have been no reports of issues so far. We'll leave this in "verifying" as a notification only, but at this point we don't expect any changes or issues.
Jul 17, 12:32 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 00:00 EDT
Scheduled - Starting on Monday, July 9th, you may be prompted to accept a new security certificate when connecting to Davidson Secure or Eduroam.

When trying to connect to the network you may see an onscreen prompt that asks you to accept a new certificate. The prompt may appear for Windows, Apple, and Android users, and may pop up on your laptop, desktop, cell phone, or tablet. To successfully connect to the network, the only action needed from you is to click “yes” or “accept” to the new certificate prompt.

To ensure your security, the certificates that T&I will be prompting you to accept are named davidsonsecure.davidson.edu and eduroam.davidson.edu. When prompted, only accept the certificate if it is named davidsonsecure.davidson.edu or eduroam.davidson.edu. After accepting the certificate, your network access will resume as intended.

If you are not prompted to accept a certificate, your device may have accepted the certificate automatically. If you receive no prompt, but can still connect to the network, there are no actions you need to perform. You are free to use the network as customary.
Network & Internet Access Operational
Internet Service   ? Operational
Wireless: eduroam   Operational
Wireless: DavidsonSecure   Operational
Wireless: DavidsonDevice   Operational
Wireless: DavidsonGuest   Operational
Wired Network   Operational
VPN   Operational
Authentication Operational
Single Sign-On   Operational
Duo Security Core Authentication Service   ? Operational
Duo Security Push Delivery   Operational
Duo Security Phone Call Delivery   Operational
Teaching & Learning Platforms Operational
Moodle   Operational
Vimeo Uploads   Operational
Vimeo Player   Operational
Echo360   Operational
Email   Operational
Enterprise Applications Operational
Banner   Operational
OnBase   Operational
Blackbaud CRM   Operational
PageUp   Operational
EMS   ? Operational
Davidson Websites Operational
davidson.edu   Operational
domains.davidson.edu   Operational
inside.davidson.edu   Operational
DNS Nameservers   Operational
Storage & Collaboration Operational
Dropbox   Operational
On-Campus File Servers   ? Operational
CrashPlan   Operational
Google Apps Docs   Operational
Google Apps Drive   Operational
Google Apps Sheets   Operational
Web Conferencing and Chat Operational
Zoom Zoom Meetings   Operational
Zoom Telephone Services   Operational
Zoom Zoom Video Webinars   Operational
Slack Messaging   Operational
Slack Login/SSO   Operational
Google Apps Hangouts   Operational
Phone System   Operational
T&I Support Center   ? Operational
Misc. Cloud Services Operational
AWS ec2-us-east-1   Operational
AWS s3-us-east-2   Operational
AWS ec2-us-east-2   Operational
AWS cloudfront   Operational
Campus Cable TV service   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Campus Internet Bandwidth - Inbound ?
Fetching
Connected Wireless Devices ?
Fetching
Laptop Kiosk Utilization ?
Fetching
Office 365 Email - Messages Delivered ?
Fetching
Office 365 Email - Spam Filtered ?
Fetching
Past Incidents
Aug 18, 2018

No incidents reported today.

Aug 17, 2018

No incidents reported.

Aug 16, 2018

No incidents reported.

Aug 15, 2018
Completed - Maintenance successfully completed.
Aug 15, 07:59 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 15, 07:58 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 06:00 EDT
Scheduled - On Wednesday, August 15th, at 6 a.m. we will be performing some small maintenance to our data center servers. This maintenance will cause a 10 second outage for davidson.edu file servers. No other service interruptions are expected. Thank you for your patience as we work to update our servers!
Aug 14, 12:57 EDT
Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018
Resolved - This incident has been resolved.
Aug 8, 15:22 EDT
Update - The T&I support center ticketing software (Zendesk) has been restored. We will continue to monitor and update as needed. Thank you.
Aug 8, 12:56 EDT
Identified - The T&I support center ticketing software (Zendesk) is currently unavailable due to a provider service outage. We are currently unable to respond to new or existing support tickets. We will provide an update as soon as service is restored.
Aug 8, 12:20 EDT
Aug 7, 2018
Resolved - Wifi connectivity has remained stable after 24hrs of monitoring. Incident has been resolved.
Aug 7, 08:22 EDT
Monitoring - A an equipment malfunction occurred. Some temporary outages were taken to remediate the issue. We believe the equipment is stable at this point, but will closely monitor for further issues. We will work with the equipment vendor to discover the root cause of the problem.
Aug 6, 09:33 EDT
Investigating - Some equipment has failed in the library. WiFi is down for half the building, mostly the basement and south side of the first floor.
Aug 6, 08:11 EDT
Aug 5, 2018

No incidents reported.

Aug 4, 2018
Completed - The scheduled maintenance was delayed, but is on progress to be completed soon.
Aug 4, 07:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 06:01 EDT
Scheduled - As part of our network upgrade effort and routine maintenance, we will be performing network maintenance beginning the weekend of August 4th. As part of this work, you will experience a 30 minute internet service interruption from 6 a.m. – 6:30 a.m. on Saturday, August 4th. During this window, VPN services and sites, as well as services and applications hosted from our data center will be unavailable. Telephone service (including desk phone sets, fire/building alarms, etc.) will not be impacted.
Jul 31, 11:34 EDT