Monitoring - We have applied a vendor recommended repair and are currently monitoring the situation.
Sep 19, 12:34 EDT
Investigating - We're investigating some brief WiFi dropped connections across campus. Symptoms include a 10-15 second loss off traffic, but no loss of signal or connection to eduroam. We'll post updates here.
Sep 18, 12:00 EDT
Resolved -
SmartBen authentication services are stable. SmartBen technicians traced the root cause of the outage to a recent code update in their authentication system. This incident is now resolved.
Sep 21, 14:54 EDT
Monitoring -
Last night, SmartBen technicians issued a patch in an attempt to resolve the lingering Single Sign-On outage for Davidson College and other SmartBen customers. The patch appears to have resolved the outage. T&I will monitor SmartBen's authentication services throughout the day, and close this incident once we're confident that their service has stabilized.
Sep 21, 10:01 EDT
Identified -
SmartBen technical support has identified the cause of the sign-on outage and will implement a patch this evening in an attempt to resolve the problem. We'll update this incident with the outcome of patching process.
Sep 20, 15:03 EDT
Investigating -
The connection between SmartBen and Davidson's identity systems is down. T&I engineers are working with SmartBen technical support to diagnose and remedy the outage.
Sep 18, 13:03 EDT
Resolved -
Microsoft has repaired the root cause of the partial Office 365 email outage. Please report any further difficulties accessing email services to ti@davidson.edu.
Sep 19, 14:54 EDT
Investigating -
Microsoft Office 365 has reported service degradation with accessing webmail. Users may be unable to connect to the Exchange Online service. Microsoft is communicating with our organization and we will post updates once we have further information.
Sep 19, 11:03 EDT
Resolved -
T&I staff have resolved the Banner ODS database issue and refreshed reporting data. If you notice any further problems, please contact T&I at 704-894-2900 or via our website (support.ti.davidson.edu).
Sep 18, 09:53 EDT
Investigating -
T&I staff are troubleshooting a reported problem with the Banner ODS reporting database. Some reports may be unavailable or data may be out of date. We will post further information as we have it.
Sep 18, 07:23 EDT
Completed -
The scheduled maintenance has been completed.
Sep 18, 07:22 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 05:00 EDT
Scheduled -
On September 28th, between 5am and 7am, davidson.edu will undergo maintenance to improve its security. No outages are expected during this maintenance. After maintenance completion, davidson.edu will become compliant with best security practices for sites, encrypting any data you may input into it. Thank you for your patience while we make these improvements!
Sep 13, 10:18 EDT
Resolved -
The issue has been resolved and all services restored.
Sep 17, 08:25 EDT
Investigating -
A power issue was observed Sunday afternoon. The equipment never came back up after this event. Network technicians will be on-site as soon as possible in the morning to diagnose the issue. This only affects the grounds shop.
Sep 16, 23:55 EDT
Resolved -
The Echo 360 nationwide outage has been resolved. For details on outage cause, visit status.echo360.com for more information.
Sep 14, 12:05 EDT
Investigating -
Echo 360 has reported a national outage. They are investigating the issue and its cause. Please stay tuned to status.echo360.com for updates.
Sep 14, 09:31 EDT
Resolved -
Maintenance has been performed and no outages have been reported since maintenance. If further outages occur, please notify T&I at ti@davidson.edu or 704-894-2900.
Sep 12, 18:32 EDT
Investigating -
Due to recent outages, Davidson Domains will be undergoing emergency maintenance. Reclaim Hosting is working on resizing the Davidson Domains server to address recent outages. Maintenance will cause a service interruption of at least 30 minutes for Domains.
Sep 12, 14:40 EDT
Resolved -
This incident has been resolved.
Sep 10, 10:21 EDT
Monitoring -
T&I staff confirmed Wednesday that almost all campus lab/public computers received the update necessary to resolve Microsoft Office problems. If you encounter a lab/public computer that is still experiencing problems, please let the Support Center know (704-894-2900, ti@davidson.edu).
Aug 22, 18:27 EDT
Identified -
T&I staff have identified a solution and are remotely deploying it to affected lab/public computers. We expect computers to receive the necessary updates overnight (Tuesday night/Wednesday morning.)
Aug 21, 20:03 EDT
Update -
We are continuing to investigate this issue.
Aug 21, 13:52 EDT
Update -
We are continuing to investigate this issue.
Aug 21, 13:48 EDT
Investigating -
T&I has been made aware the some lab computers are unable to run Microsoft Office applications. We are investigating this issue and will provide an update as soon as one becomes available.
We have been made aware that this issue seems to be affecting the Windows operating system and not affecting MAC OS.
Aug 21, 13:48 EDT
Resolved -
The pressbox network has been repaired. This incident has been resolved.
Sep 10, 10:20 EDT
Monitoring -
A workaround has been implemented to get the Baseball pressbox back online. A contractor will have to assess the damage and implement a permanent repair at a later date. We will hold this case open in case the workaround fails.
May 17, 09:56 EDT
Identified -
We have identified a failure in the fiber optic connection to the Baseball Pressbox. A contractor will be contacted to repair or replace the line. The outage will only affect the baseball stadium and outdoor wifi in the stadium and Davis parking lot.
May 16, 08:21 EDT
Resolved -
The laptops kiosks are operating correctly. We'll continue to update and service individual laptops to mitigate any lingering issues associated with the outage.
Sep 10, 10:19 EDT
Update -
We are continuing to investigate this issue.
Aug 21, 13:41 EDT
Investigating -
The laptop kiosks are currently unavailable for laptop checkout. We are working to resolve this issue and will post updates when they become available.
Aug 21, 13:41 EDT