T&I System Status Updates
Monitoring - We have applied a vendor recommended repair and are currently monitoring the situation.
Sep 19, 12:34 EDT
Investigating - We're investigating some brief WiFi dropped connections across campus. Symptoms include a 10-15 second loss off traffic, but no loss of signal or connection to eduroam. We'll post updates here.
Sep 18, 12:00 EDT
Network & Internet Access Operational
Internet Service   ? Operational
Wireless: eduroam   Operational
Wireless: DavidsonSecure   Operational
Wireless: DavidsonDevice   Operational
Wireless: DavidsonGuest   Operational
Wired Network   Operational
VPN   Operational
Authentication Operational
Single Sign-On   Operational
Duo Security Core Authentication Service   ? Operational
Duo Security Push Delivery   Operational
Duo Security Phone Call Delivery   Operational
Teaching & Learning Platforms Operational
Moodle   Operational
Vimeo Uploads   Operational
Vimeo Player   Operational
Echo360   Operational
Email   Operational
Enterprise Applications Operational
Banner   Operational
OnBase   Operational
Blackbaud CRM   Operational
PageUp   Operational
EMS   ? Operational
Davidson Websites Operational
davidson.edu   Operational
domains.davidson.edu   Operational
inside.davidson.edu   Operational
DNS Nameservers   Operational
Storage & Collaboration Operational
Dropbox   Operational
On-Campus File Servers   ? Operational
CrashPlan   Operational
Google Apps Docs   Operational
Google Apps Drive   Operational
Google Apps Sheets   Operational
Web Conferencing and Chat Operational
Zoom Zoom Meetings   Operational
Zoom Telephone Services   Operational
Zoom Zoom Video Webinars   Operational
Slack Messaging   Operational
Slack Login/SSO   Operational
Google Apps Hangouts   Operational
Phone System   Operational
T&I Support Center   ? Operational
Misc. Cloud Services Operational
AWS ec2-us-east-1   Operational
AWS s3-us-east-2   Operational
AWS ec2-us-east-2   Operational
AWS cloudfront   Operational
Campus Cable TV service   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Campus Internet Bandwidth - Inbound ?
Fetching
Connected Wireless Devices ?
Fetching
Laptop Kiosk Utilization ?
Fetching
Office 365 Email - Messages Delivered ?
Fetching
Office 365 Email - Spam Filtered ?
Fetching
Past Incidents
Sep 22, 2018

No incidents reported today.

Sep 21, 2018
Postmortem - Read details
Sep 21, 14:55 EDT
Resolved - SmartBen authentication services are stable. SmartBen technicians traced the root cause of the outage to a recent code update in their authentication system. This incident is now resolved.
Sep 21, 14:54 EDT
Monitoring - Last night, SmartBen technicians issued a patch in an attempt to resolve the lingering Single Sign-On outage for Davidson College and other SmartBen customers. The patch appears to have resolved the outage. T&I will monitor SmartBen's authentication services throughout the day, and close this incident once we're confident that their service has stabilized.
Sep 21, 10:01 EDT
Identified - SmartBen technical support has identified the cause of the sign-on outage and will implement a patch this evening in an attempt to resolve the problem. We'll update this incident with the outcome of patching process.
Sep 20, 15:03 EDT
Investigating - The connection between SmartBen and Davidson's identity systems is down. T&I engineers are working with SmartBen technical support to diagnose and remedy the outage.
Sep 18, 13:03 EDT
Sep 19, 2018
Resolved - Microsoft has repaired the root cause of the partial Office 365 email outage. Please report any further difficulties accessing email services to ti@davidson.edu.
Sep 19, 14:54 EDT
Investigating - Microsoft Office 365 has reported service degradation with accessing webmail. Users may be unable to connect to the Exchange Online service. Microsoft is communicating with our organization and we will post updates once we have further information.
Sep 19, 11:03 EDT
Sep 18, 2018
Resolved - T&I staff have resolved the Banner ODS database issue and refreshed reporting data. If you notice any further problems, please contact T&I at 704-894-2900 or via our website (support.ti.davidson.edu).
Sep 18, 09:53 EDT
Investigating - T&I staff are troubleshooting a reported problem with the Banner ODS reporting database. Some reports may be unavailable or data may be out of date. We will post further information as we have it.
Sep 18, 07:23 EDT
Completed - The scheduled maintenance has been completed.
Sep 18, 07:22 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 05:00 EDT
Scheduled - On September 28th, between 5am and 7am, davidson.edu will undergo maintenance to improve its security. No outages are expected during this maintenance. After maintenance completion, davidson.edu will become compliant with best security practices for sites, encrypting any data you may input into it. Thank you for your patience while we make these improvements!
Sep 13, 10:18 EDT
Sep 17, 2018
Resolved - The issue has been resolved and all services restored.
Sep 17, 08:25 EDT
Investigating - A power issue was observed Sunday afternoon. The equipment never came back up after this event. Network technicians will be on-site as soon as possible in the morning to diagnose the issue. This only affects the grounds shop.
Sep 16, 23:55 EDT
Sep 15, 2018

No incidents reported.

Sep 14, 2018
Resolved - The Echo 360 nationwide outage has been resolved. For details on outage cause, visit status.echo360.com for more information.
Sep 14, 12:05 EDT
Investigating - Echo 360 has reported a national outage. They are investigating the issue and its cause. Please stay tuned to status.echo360.com for updates.
Sep 14, 09:31 EDT
Sep 13, 2018

No incidents reported.

Sep 12, 2018
Resolved - Maintenance has been performed and no outages have been reported since maintenance. If further outages occur, please notify T&I at ti@davidson.edu or 704-894-2900.
Sep 12, 18:32 EDT
Investigating - Due to recent outages, Davidson Domains will be undergoing emergency maintenance. Reclaim Hosting is working on resizing the Davidson Domains server to address recent outages. Maintenance will cause a service interruption of at least 30 minutes for Domains.
Sep 12, 14:40 EDT
Sep 11, 2018

No incidents reported.

Sep 10, 2018
Resolved - This incident has been resolved.
Sep 10, 10:21 EDT
Monitoring - T&I staff confirmed Wednesday that almost all campus lab/public computers received the update necessary to resolve Microsoft Office problems. If you encounter a lab/public computer that is still experiencing problems, please let the Support Center know (704-894-2900, ti@davidson.edu).
Aug 22, 18:27 EDT
Identified - T&I staff have identified a solution and are remotely deploying it to affected lab/public computers. We expect computers to receive the necessary updates overnight (Tuesday night/Wednesday morning.)
Aug 21, 20:03 EDT
Update - We are continuing to investigate this issue.
Aug 21, 13:52 EDT
Update - We are continuing to investigate this issue.
Aug 21, 13:48 EDT
Investigating - T&I has been made aware the some lab computers are unable to run Microsoft Office applications. We are investigating this issue and will provide an update as soon as one becomes available.

We have been made aware that this issue seems to be affecting the Windows operating system and not affecting MAC OS.
Aug 21, 13:48 EDT
Resolved - The pressbox network has been repaired. This incident has been resolved.
Sep 10, 10:20 EDT
Monitoring - A workaround has been implemented to get the Baseball pressbox back online. A contractor will have to assess the damage and implement a permanent repair at a later date. We will hold this case open in case the workaround fails.
May 17, 09:56 EDT
Identified - We have identified a failure in the fiber optic connection to the Baseball Pressbox. A contractor will be contacted to repair or replace the line. The outage will only affect the baseball stadium and outdoor wifi in the stadium and Davis parking lot.
May 16, 08:21 EDT
Resolved - The laptops kiosks are operating correctly. We'll continue to update and service individual laptops to mitigate any lingering issues associated with the outage.
Sep 10, 10:19 EDT
Update - We are continuing to investigate this issue.
Aug 21, 13:41 EDT
Investigating - The laptop kiosks are currently unavailable for laptop checkout. We are working to resolve this issue and will post updates when they become available.
Aug 21, 13:41 EDT
Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.