Davidson College Status

T&I System Status Updates

All Systems Operational

Network & Internet Access Operational

Internet Service Operational

Wireless: eduroam Operational

Wireless: DavidsonSecure Operational

Wireless: DavidsonDevice Operational

Wireless: DavidsonGuest Operational

Wired Network Operational

VPN Operational

Belk_Arena_Fan Operational

Authentication Operational

Single Sign-On Operational

Duo Security Core Authentication Service Operational

Duo Security Push Delivery Operational

Duo Security Phone Call Delivery Operational

Teaching & Learning Platforms Operational

Moodle Operational

Vimeo Uploads Operational

Vimeo Player Operational

Echo360 Operational

Email Operational

Enterprise Applications Operational

Banner Operational

OnBase Operational

Blackbaud CRM Operational

PageUp Operational

EMS Operational

Microsoft Office 365 Operational

Davidson Websites Operational

davidson.edu Operational

domains.davidson.edu Operational

inside.davidson.edu Operational

DNS Nameservers Operational

Storage & Collaboration Operational

Dropbox Operational

On-Campus File Servers Operational

CrashPlan Operational

Google Apps Docs Operational

Google Apps Drive Operational

Google Apps Sheets Operational

Web Conferencing and Chat Operational

Zoom Zoom Meetings Operational

Zoom Telephone Services Operational

Zoom Zoom Video Webinars Operational

Slack Messaging Operational

Slack Login/SSO Operational

Google Apps Hangouts Operational

Phone System Operational

T&I Support Center Operational

Misc. Cloud Services Operational

AWS ec2-us-east-1 Operational

AWS s3-us-east-2 Operational

AWS ec2-us-east-2 Operational

AWS cloudfront Operational

Campus Cable TV service Operational

PawPrint Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

VMWare Updates: Host Group 4 Apr 6, 08:00-14:00 EDT

As part of the VMWare upgrade, we will update 2 of the 8 host groups on Monday, April 6th beginning at 8AM. Users may experience degraded performance on server applications in the first hour of the update. This will have no impact on cloud services (Zoom, email, Davidson domains, etc).

If you have questions about this update, please contact T&I.
Posted on Mar 25, 10:00 EDT

Windows Management System Upgrade Apr 7, 08:00-10:00 EDT

On Tuesday, April 7th, beginning at 8:00 AM, T&I will upgrade the Windows management system to the latest version for fixes and new features. Software Center may be unavailable for a brief time during the maintenance window.
Posted on Apr 3, 09:25 EDT

System Metrics Month Week Day

Connected Wireless Devices

Fetching

Laptop Kiosk Utilization

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Office 365 Email - Messages Delivered

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Office 365 Email - Spam Filtered

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Past Incidents

Apr 5, 2020

No incidents reported today.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

VMWare Updates: Host Group 3

Completed - The scheduled maintenance has been completed.
Apr 3, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 08:00 EDT

Scheduled - As part of the VMWare upgrade, we will update 2 of the 8 host groups on Friday, April 3rd beginning at 8AM. Users may experience degraded performance on server applications in the first hour of the update. This will have no impact on cloud services (Zoom, email, Davidson domains, etc).

If you have questions about this update, please contact T&I.
Mar 25, 09:59 EDT

Apr 2, 2020

Network performance problems accessing Davidson from Spectrum

Resolved - Spectrum and MCNC, Davidson's internet service provider, increased capacity on their network link during the evening of Wednesday, April 1.

Network performance is expected to be fully restored to normal levels for Spectrum customers accessing services and systems at Davidson and other North Carolina schools and colleges. If you experience any further problems, please contact T&I at ti@davidson.edu and 704-894-2900.
Apr 2, 09:40 EDT

Identified - Customers of broadband services provided by Spectrum may experience slower-than-normal performance problems or delays accessing IT services located at Davidson due to network congestion.

These issues were reported to us by MCNC, the internet services provider for Davidson and most North Carolina colleges/universities and school districts. As many North Carolinians are currently working and learning from home, the network links between MCNC and Spectrum have become unusually congested. MCNC and Spectrum are working actively to increase capacity, but we do not have a timeframe for resolution.

Please note that this will only affect connectivity directly to services on Davidson's campus, including VPN services, Banner/Bannerweb, Blackbaud CRM, OnBase, and the like.

Services that are hosted by third-party services -- including Zoom, Office 365 (email/calendar), Moodle, Dropbox, Google Drive/G Suite, and the college homepage -- are not impacted, except for Davidson users using full-tunnel VPN (group "04-Tunnel" in the Cisco AnyConnect client.)

VPN users: Because full-tunnel users' traffic is entirely routed through Davidson, all connectivity could be impacted. Spectrum customers should use group "01-Regular" instead to minimize the impact of this service degradation.
Mar 31, 21:42 EDT

Apr 1, 2020

VMWare Updates - Host Group 2

Completed - The scheduled maintenance has been completed.
Apr 1, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 08:00 EDT

Scheduled - As part of the VMWare upgrade, we will update 2 of the 8 host groups on Wednesday, April 1st beginning at 8AM. Users may experience degraded performance on server applications in the first hour of the update. This will have no impact on cloud services (Zoom, email, Davidson domains, etc).

If you have questions about this update, please contact T&I.
Mar 25, 09:58 EDT

Mar 31, 2020

Inside Davidson Unavailable Off Campus

Resolved - This incident has been resolved.
Mar 31, 14:14 EDT

Monitoring - We have implemented a fix to the problem accessing Inside Davidson while off campus. There is a slight change in the user experience. Anyone connecting to Inside Davidson will now go through a modern authentication process through Duo.
Mar 31, 12:26 EDT

Identified - Inside Davidson is not accessible from off campus. The workaround to access Inside Davidson is to connect to the VPN and then access Inside Davidson. Technical staff is working to resolve the issue.
Mar 31, 08:07 EDT

Mar 30, 2020

Server Security Update - Inside Davidson

Completed - The scheduled maintenance has been completed.
Mar 30, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 17:00 EDT

Scheduled - On Monday, March 30th, between 5 PM - 6 PM, T&I will be updating our server security to the most up-to date-standards to improve functionality with newer web browsers. Access to Inside Davidson will be unavailable during the maintenance window.

If you have questions about this update, please contact T&I.
Mar 30, 12:06 EDT

VMWare Updates

Completed - The scheduled maintenance has been completed.
Mar 30, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 08:00 EDT

Scheduled - As part of the VMWare upgrade, we will update 2 of the 8 host groups on Monday, March 30th beginning at 8AM. Users may experience degraded performance on server applications in the first hour of the update. This will have no impact on cloud services (Zoom, email, Davidson domains, etc).

If you have questions about this update, please contact T&I.
Mar 25, 09:54 EDT

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

VMWare upgrade and updates

Completed - The scheduled maintenance has been completed.
Mar 26, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 10:00 EDT

Scheduled - We will be upgrading the VMWare vCenter virtual appliance on Thursday, March 26th, beginning at 10AM. There should be no impact to the end user community. If you have questions about this upgrade, please contact T&I.
Mar 25, 09:29 EDT

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.