Davidson College Status

T&I System Status Updates

All Systems Operational

Network & Internet Access Operational

Internet Service Operational

Wireless: eduroam Operational

Wireless: DavidsonSecure Operational

Wireless: DavidsonDevice Operational

Wireless: DavidsonGuest Operational

Wired Network Operational

VPN Operational

Authentication Operational

Single Sign-On Operational

Duo Security Core Authentication Service Operational

Duo Security Push Delivery Operational

Duo Security Phone Call Delivery Operational

Teaching & Learning Platforms Operational

Moodle Operational

Vimeo Uploads Operational

Vimeo Player Operational

Echo360 Operational

Email Operational

Enterprise Applications Operational

Banner Operational

OnBase Operational

Blackbaud CRM Operational

PageUp Operational

EMS Operational

Davidson Websites Operational

davidson.edu Operational

domains.davidson.edu Operational

inside.davidson.edu Operational

DNS Nameservers Operational

Storage & Collaboration Operational

Dropbox Operational

On-Campus File Servers Operational

CrashPlan Operational

Google Apps Docs Operational

Google Apps Drive Operational

Google Apps Sheets Operational

Web Conferencing and Chat Operational

Zoom Zoom Meetings Operational

Zoom Telephone Services Operational

Zoom Zoom Video Webinars Operational

Slack Messaging Operational

Slack Login/SSO Operational

Google Apps Hangouts Operational

Phone System Operational

T&I Support Center Operational

Misc. Cloud Services Operational

AWS ec2-us-east-1 Operational

AWS s3-us-east-2 Operational

AWS ec2-us-east-2 Operational

AWS cloudfront Operational

Campus Cable TV service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Campus Internet Bandwidth - Inbound

Fetching

Connected Wireless Devices

Fetching

Laptop Kiosk Utilization

Fetching

Office 365 Email - Messages Delivered

Fetching

Office 365 Email - Spam Filtered

Fetching

Past Incidents

Oct 16, 2018

No incidents reported today.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

Banner Fall Updates

Completed - The scheduled maintenance has been completed.
Oct 7, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 18:00 EDT

Scheduled - Critical updates will be applied in the Banner Production environment beginning Friday October 5, 2018 at 6:00 pm. The Banner application will be unavailable until Sunday afternoon at 12:00 pm while members of the Banner user group and T&I complete testing responsibilities
Oct 5, 15:23 EDT

Oct 6, 2018

Completed - Reinstatement of the guest login page has been deferred due to technical issues.
Oct 6, 14:34 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 08:00 EDT

Scheduled - The login prompt for Davidson Guest will be reinstated on Saturday, October 6th to ensure appropriate traffic and greater security for our users.

No outages are expected, but if you currently have any devices connected to the guest network, that connection will be interrupted once the change is made. To get devices connected to WiFi, please reach out to us for the Davidson Device password by emailing ti@davidson.edu or calling/texting 704-894-2900.

Thank you for your patience as we work to improve our network security.
Sep 27, 19:52 EDT

Scheduled Wireless Internet Outage on Saturday, Oct. 6th

Completed - The wireless network upgrades are complete. All outages should have completed around 12:15pm. Performance of the system will increase slightly over the next 24 to 36 hours as the system optimizes. Thank you for your patience.
Oct 6, 14:33 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 08:00 EDT

Scheduled - Rolling WiFi outages will occur between 8 a.m. and 12 a.m. on Saturday, October 6th for every building on campus as we update our wireless networks to allow for greater reliability and an increase in access points.

No building should experience outages longer than 30 minutes, but outages will affect each building at different times in the day.

If you notice an outage longer than 30 minutes, please report it to ti@davidson.edu. Telephone services--including desk phone sets, fire/building alarms--and wired internet connections will not be impacted.

Thank you for your patience while we make these improvements to our networks.
Sep 27, 19:49 EDT

Scheduled Maintenance for Wireless Networks: Reboot of Bandwidth Management Hardware

Completed - Maintenance is complete. Total outage was 6 seconds and went as expected.
Oct 6, 08:16 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 08:00 EDT

Scheduled - On Saturday, October 6th from 8am to 8:30am, wireless networks will undergo maintenance to improve performance.

During the maintenance window, we will be rebooting our bandwidth management hardware. This reboot will cause a brief outage to wireless networks that is estimated to be about one minute in length. Phone systems will not be affected.

Thank you for your patience while we make these improvements to our networks.
Sep 27, 19:44 EDT

Network Maintenance in the Armfield Building and Soccer complex

Completed - Maintenance for this building is complete and went as smoothly as expected. Total downtime was less than 20 minutes. Thank you for your patience.
Oct 6, 07:52 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 07:30 EDT

Scheduled - Network Maintenance needs to be performed in the Armfield building and Soccer complex to ensure network stability and security. An outage will occur beginning at 7:30am and should last no more than a half hour. T&I staff will be on campus and will post if anything unexpected happens. The outage will include phones, card readers, WiFi, wired connections, and the fire alarms' ability to call out to report alarms.
Oct 5, 15:04 EDT

Oct 4, 2018

Limited Network Issues in Chambers

Resolved - The failed equipment has been replaced and all connections have been restored. The redundancies we put in place this summer kept this from being a much larger outage. We appreciate your patience.
Oct 4, 09:20 EDT

Update - We are continuing to work on a fix for this issue.
Oct 4, 08:31 EDT

Identified - A network hardware issue has caused a small number of network devices on the first floor of Chambers to lose connectivity. T&I is aware of this issue and is actively working to fix.
Oct 4, 08:31 EDT

Oct 3, 2018

No incidents reported.

Oct 2, 2018

Network outage in campus buildings without power

Resolved - This incident has been resolved.
Oct 2, 21:28 EDT

Monitoring - Power has been restored and all network services have been restored. We're currently verifying analog phone connections.
Sep 24, 14:55 EDT

Identified - Shortly before 2am this morning a large number of buildings entered a power failure. We have battery equipment in most buildings, especially residence halls, to keep the network running for up to 4 hours. Since the power outage has exceeded that time frame, most of these buildings are now offline. This outage includes WiFi, wired network, printers, fire alarms, and phones. The network should be restored within 20 minutes after the power returns. If it does not return in your building after 20 minutes, please contact the Support Center and supply the building you are in along with the time the power was restored.
Sep 24, 11:40 EDT