Davidson College Status

T&I System Status Updates

Service Under Maintenance

Network & Internet Access Operational

Internet Service Operational

Wired Network Operational

VPN Operational

Wireless: eduroam Operational

Wireless: DavidsonDevice Operational

Wireless: DavidsonGuest Operational

Wireless: Belk_Arena_Fan Operational

Wireless: DavidsonGaming Operational

Airplay Operational

Authentication Under Maintenance

Single Sign-On Operational

Duo Security Core Authentication Service Operational

Duo Security Push Delivery Under Maintenance

Duo Security Phone Call Delivery Operational

Teaching & Learning Platforms Operational

Moodle Operational

Virtual Computer Labs Operational

Respondus Lockdown Browser Operational

Warpwire Operational

CatSched Operational

LinkedIn Learning Operational

Classroom Help Buttons Operational

JupyterHub Operational

Enterprise Applications Operational

Banner Operational

Etrieve Operational

Blackbaud CRM Operational

PageUp Operational

EMS Operational

Microsoft 365 Operational

DegreeWorks Operational

Kuali Build Operational

SSAFER (Omnilert) Operational

PawPrint Operational

Submittable Operational

WebTree Operational

Davidson Websites Operational

davidson.edu Operational

domains.davidson.edu Operational

inside.davidson.edu Operational

DNS Nameservers Operational

data.davidson.edu Operational

employment.davidson.edu Operational

webapps.davidson.edu Operational

course-schedule.davidson.edu Operational

Storage & Collaboration Operational

Dropbox Operational

On-Campus File Servers Operational

CrashPlan Operational

Google Docs Operational

Google Apps Drive Operational

Google Apps Sheets Operational

Smartsheet Sheets Operational

Smartsheet Sign in via Microsoft Azure AD Operational

Etrieve Operational

Smartsheet Operational

Power BI Operational

Qualtrics Operational

Google Workspace Operational

Web Conferencing, Telephone, and Chat Operational

Zoom Zoom Meetings Operational

Zoom Telephone Services Operational

Zoom Zoom Video Webinars Operational

Slack Messaging Operational

Slack Login/SSO Operational

Zoom Zoom Phone Operational

Zoom Calling (Inbound/Outbound) Operational

Zoom SMS/MMS (Inbound/Outbound) Operational

Zoom Devices (Softphones/Deskphones) Operational

Zoom Zoom Chat Operational

Misc. Operational

Campus Cable TV service Operational

Vimeo Operational

T&I Support Center Operational

Technology Administration Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Product Update: Duo Multifactor Authentication Feb 7, 2023 09:00-10:00 EST

On Tuesday, February 7 at 9:00 am, SMS will be disabled as an option for Duo multifactor authentication. In order to improve the security of Duo multifactor authentication, users who use a mobile device to authenticate logins will need to begin using a push notification to the Duo app.
Posted on Jan 31, 2023 - 14:46 EST

Past Incidents

Feb 6, 2023

No incidents reported today.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

Kuali Build unresponsive

Resolved - This incident has been resolved.
Feb 2, 14:34 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 2, 12:35 EST

Investigating - Kuali, our enterprise forms provider, has notified us that their platform is currently experiencing a major outage. Forms and apps hosted at davidson.kualibuild.com will be unavailable until the outage is resolved. We will post updates here as we receive them.
Feb 2, 12:24 EST

Feb 1, 2023

No incidents reported.

Jan 31, 2023

Scheduled Maintenance Notice: EMS

Completed - The scheduled maintenance has been completed.
Jan 31, 11:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 09:00 EST

Scheduled - On Tuesday, January 31 from 9:00 - 11:00 am, Davidson T&I will perform a scheduled update to the Event Management System (EMS). During this time, the EMS desktop and web applications will not be available.
Dec 15, 14:56 EST

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

Kuali Build outage for apps relying on Davidson persons data

Resolved - This incident has been resolved.
Jan 26, 21:28 EST

Monitoring - T&I technicians have deployed a fix for this issue. Davidson data should now be populating Kuali Build form submissions as expected. We will continue to monitor the Build environment to ensure that service has been fully restored.
Jan 26, 12:13 EST

Identified - A disruption to a Microsoft storage service is impacting the connection between Kuali Build and Davidson persons information. Apps that rely on persons data (e.g. add/drop, academic warning form, tutorial services, and many HR forms) remain offline while technicians address the issue.
Jan 26, 09:15 EST

Jan 25, 2023

PawPrint email to print service temporarily offline

Resolved - This incident has been resolved.
Jan 25, 20:17 EST

Monitoring - Email to print services have been restored. Students and employees who submitted an email to print job in the last 24 hours may resubmit their jobs. We will monitor the fix to ensure the service continues to work as expected.
Jan 25, 17:45 EST

Identified - Changes in security policy have temporarily interrupted the connection between Papercut (aka PawPrint) and the email system. A fix has been prepared which requires a brief reboot of the Papercut print service. T&I technicians will implement the change at 5 PM this evening. Print jobs submitted around 5 PM may be temporarily delayed in reaching the service.
Jan 25, 15:40 EST

Jan 24, 2023

No incidents reported.

Jan 23, 2023

Banner Admin not working in Chrome

Resolved - This incident has been resolved.
Jan 23, 19:24 EST

Investigating - After the Banner update on Friday evening, users are reporting errors when using the Chrome browser. Error messages include: "User not authenticated" and "User BANPROXY not authorized...". Please use Firefox if you have problems with Chrome, as we work on resolving this issue.
Jan 23, 08:20 EST

Scheduled Maintenance Notice: Banner Admin

Completed - The scheduled maintenance has been completed.
Jan 23, 19:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 18:00 EST

Scheduled - On Monday, January 23 from 6:00 - 7:00 pm, Banner Admin will be unavailable as Davidson T&I performs an upgrade to the system to fix an issue with using Banner in Chrome.
Jan 23, 15:11 EST

Product Update: Google Workspace Shared Drive Size Limits

Completed - The scheduled maintenance has been completed.
Jan 23, 12:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 08:00 EST

Scheduled - Beginning January 23, 2023, Google will begin rolling out space limits for all Shared Drives. Once a Shared Drive reaches this limit, Google will mark it as read-only. Davidson’s default Shared Drive limit will be 500GB. Some high-volume users and departments will be able to access a larger limit upon request. If you have any questions about Shared Drive limits for a Drive you manage, please email ti@davidson.edu.
Jan 17, 14:48 EST

Product Update: Duo Multifactor Authentication

Completed - The scheduled maintenance has been completed.
Jan 23, 12:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 08:00 EST

Scheduled - Beginning January 23, 2023, T&I will expand the scope of the Duo multifactor authentication system to include additional accounts. If you encounter any unexpected issues, please contact ti@davidson.edu.
Jan 17, 14:46 EST