T&I System Status Updates
Monitoring - PawPrint services have returned to normal operations, but we haven't identified the full root cause and so we aren't certain that the problem has been fully solved. T&I staff will continue to monitor for problems. Please contact the Support Center (ti@davidson.edu, 704-894-2900) if you experience further problems with print/copy services.
Jan 13, 16:38 EST
Investigating - We have reports of an error message on the PawPrinters when releasing a print job. Jobs may or may not release successfully. The situation is under investigation and we are working with our vendor on a solution.
Jan 13, 10:18 EST
Network & Internet Access Operational
Internet Service ? Operational
Wireless: eduroam Operational
Wireless: DavidsonSecure Operational
Wireless: DavidsonDevice Operational
Wireless: DavidsonGuest Operational
Wired Network Operational
VPN Operational
Belk_Arena_Fan ? Operational
Authentication Operational
Single Sign-On Operational
Duo Security Core Authentication Service ? Operational
Duo Security Push Delivery Operational
Duo Security Phone Call Delivery Operational
Teaching & Learning Platforms Operational
Moodle Operational
Vimeo Uploads Operational
Vimeo Player Operational
Echo360 Operational
Email Operational
Enterprise Applications Operational
Banner Operational
OnBase Operational
Blackbaud CRM Operational
PageUp Operational
EMS ? Operational
Microsoft Office 365 Operational
DegreeWorks Operational
Kuali Build ? Operational
Davidson Websites Operational
davidson.edu Operational
domains.davidson.edu Operational
inside.davidson.edu Operational
DNS Nameservers Operational
Storage & Collaboration Operational
Dropbox Operational
On-Campus File Servers ? Operational
CrashPlan Operational
Google Apps Docs Operational
Google Apps Drive Operational
Google Apps Sheets Operational
Web Conferencing and Chat Operational
Zoom Zoom Meetings Operational
Zoom Telephone Services Operational
Zoom Zoom Video Webinars Operational
Slack Messaging Operational
Slack Login/SSO Operational
Google Apps Hangouts Operational
Phone System Operational
T&I Support Center ? Operational
Misc. Cloud Services Operational
AWS ec2-us-east-1 Operational
AWS s3-us-east-2 Operational
AWS ec2-us-east-2 Operational
AWS cloudfront Operational
Campus Cable TV service ? Operational
PawPrint Operational
Misc. Operational
90 days ago
99.99 % uptime
Today
Misc. ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Connected Wireless Devices ?
Fetching
Laptop Kiosk Utilization ?
Fetching
Office 365 Email - Messages Delivered ?
Fetching
Office 365 Email - Spam Filtered ?
Fetching
Past Incidents
Jan 21, 2021

No incidents reported today.

Jan 20, 2021

No incidents reported.

Jan 19, 2021
Resolved - Our vendor restored service for the COVID Symptom Tracker at 7:52am. We apologize for any inconvenience.
Jan 19, 08:00 EST
Investigating - We have received reports that the COVID On Campus symptom tracking app is currently unavailable. We are investigating and have reported this to our vendor partner.
Jan 19, 07:34 EST
Jan 18, 2021
Resolved - This issue has been resolved.
Jan 18, 10:33 EST
Monitoring - The Symptom Tracker application is functioning again. T&I will continue to monitor.
Jan 18, 09:08 EST
Investigating - Users are not able to complete the Symptom Tracker application. The first page for the application loads, but users are not able to complete the questionnaire. Technicians are working to resolve the issue.
Jan 18, 08:57 EST
Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

Unresolved incident: PawPrint Error Message.

Jan 12, 2021
Completed - The scheduled maintenance has been completed.
Jan 12, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 18:00 EST
Scheduled - On January 11, 2021, the Davidson Moodle site will be upgraded from version 3.8 to version 3.9. This upgrade is scheduled to take place between 6 PM and midnight that day, and should not impact regular operations outside that timeframe. If you have any questions about the upgrade, please email us at ti@davidson.edu.
Jan 4, 08:39 EST
Jan 11, 2021
Resolved - We believe we have resolved the root cause of this issue.
Jan 11, 17:19 EST
Update - T&I will continue to monitor all enterprise systems today as we work to resolve the root cause of the issue which impacted Banner Administrative Forms yesterday. All systems are currently operational.
Jan 5, 09:46 EST
Monitoring - Banner Administrative Forms is now available for use. We will continue to monitor system performance.
Jan 4, 13:01 EST
Identified - Banner Admin Forms is unavailable currently. T&I has identified the issue and we are working toward implementing a resolution.
Jan 4, 12:43 EST
Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021
Resolved - Service was restored at approximately 6:35pm.
Jan 8, 18:36 EST
Investigating - We have received an automated monitoring alert for an outage with listserv.davidson.edu, which hostd dorm legacy Davidson listserv email lists. We are working with the vendor to confirm and resolve the problem at this time.
Jan 8, 18:17 EST
Jan 7, 2021
Completed - The scheduled maintenance has been completed.
Jan 7, 08:05 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 08:00 EST
Scheduled - T&I will be modifying how web traffic is directed to library.davidson.edu. Users should not experience any issues with this change. If any issues are experienced, please contact the T&I support center.
Jan 6, 13:46 EST