T&I System Status Updates
All Systems Operational
Network & Internet Access Operational
Internet Service ? Operational
Wireless: eduroam Operational
Wireless: DavidsonSecure Operational
Wireless: DavidsonDevice Operational
Wireless: DavidsonGuest Operational
Wired Network Operational
VPN Operational
Belk_Arena_Fan ? Operational
Authentication Operational
Single Sign-On Operational
Duo Security Core Authentication Service ? Operational
Duo Security Push Delivery Operational
Duo Security Phone Call Delivery Operational
Teaching & Learning Platforms Operational
Moodle Operational
Vimeo Uploads Operational
Vimeo Player Operational
Echo360 Operational
Email Operational
Enterprise Applications Operational
Banner Operational
OnBase Operational
Blackbaud CRM Operational
PageUp Operational
EMS ? Operational
Microsoft Office 365 Operational
DegreeWorks Operational
Kuali Build ? Operational
Davidson Websites Operational
davidson.edu Operational
domains.davidson.edu Operational
inside.davidson.edu Operational
DNS Nameservers Operational
Storage & Collaboration Operational
Dropbox Operational
On-Campus File Servers ? Operational
CrashPlan Operational
Google Apps Docs Operational
Google Apps Drive Operational
Google Apps Sheets Operational
Web Conferencing and Chat Operational
Zoom Zoom Meetings Operational
Zoom Telephone Services Operational
Zoom Zoom Video Webinars Operational
Slack Messaging Operational
Slack Login/SSO Operational
Google Apps Hangouts Operational
Phone System Operational
T&I Support Center ? Operational
Misc. Cloud Services Operational
AWS ec2-us-east-1 Operational
AWS s3-us-east-2 Operational
AWS ec2-us-east-2 Operational
AWS cloudfront Operational
Campus Cable TV service ? Operational
PawPrint Operational
Misc. Operational
90 days ago
99.85 % uptime
Today
Misc. ? Operational
90 days ago
99.85 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Connected Wireless Devices ?
Fetching
Laptop Kiosk Utilization ?
Fetching
Office 365 Email - Messages Delivered ?
Fetching
Office 365 Email - Spam Filtered ?
Fetching
Past Incidents
Sep 30, 2020

No incidents reported today.

Sep 29, 2020
Resolved - Library resource authentication services continue to function normally. This incident is resolved.
Sep 29, 20:28 EDT
Monitoring - We restored the corrupted configuration file from backup. Library resource authentication is back online. We are monitoring the system to ensure that it stays that way.
Sep 29, 19:30 EDT
Identified - We have identified corruption in the configuration file for the service that controls authentication to Library resources. We are attempting to restore the file to a working state.
Sep 29, 18:56 EDT
Update - We continue to troubleshoot the issue with the vendor.
Sep 29, 18:34 EDT
Update - We're engaging the vendor for additional support in troubleshooting this incident. Next update by 6:30 PM.
Sep 29, 18:06 EDT
Update - We are continuing to investigate this issue.
Sep 29, 17:40 EDT
Investigating - We've received reports of an outage affecting authentication to Library resources, including (but not limited to) JSTOR, Ebsco, and ProQuest. Users may encounter a "Secure Connection Failed" or "Refused to Connect" error when clicking links containing the URL ezproxy.lib.davidson.edu. Our engineers are working to identify and remedy the issue.
Sep 29, 17:19 EDT
Sep 28, 2020
Resolved - As of this time, based on T&I staff testing and reports from the higher ed IT community, the incident appears to have been resolved for Davidson users. Thanks for your patience.

As always, if you believe a campus wide IT outage is occurring, you may report those to our Support Center at +1 704-894-2900; follow the prompts to report a technology service emergency outside our hours of operation.
Sep 28, 20:41 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 28, 20:12 EDT
Update - As of 8:10pm, T&I staff are again able to log into several College applications, including Outlook, Zoom, and Moodle. We will await more information from Microsoft before declaring the outage to have ended, but this is consistent with reports from some other higher education institutions.
Sep 28, 20:12 EDT
Update - At 6:49pm, Microsoft shared an update that they are "rerouting traffic" to alternative infrastructure to address this outage. No update on an estimated time to recovery is currently available.

You may directly view Microsoft updates via Twitter (https://twitter.com/MSFT365Status) or the web (https://portal.office.com/servicestatus, https://status.office.com/).
Sep 28, 19:55 EDT
Update - We are continuing to monitor Microsoft's response to this incident. As of this writing, no further information is available on this widespread outage.

You may directly view Microsoft updates via Twitter (https://twitter.com/MSFT365Status) or the web (https://portal.office.com/servicestatus, https://status.office.com/).
Sep 28, 19:44 EDT
Update - At 6:49pm, Microsoft announced that login services are not yet returning to normal despite their reversing a system change from earlier today. They are continuing to look for the cause of the outage. We will post further updates as we have them.
Sep 28, 19:01 EDT
Identified - Microsoft has identified a recent change that they believe caused this problem to occur, and are current undoing that change on their system. Microsoft's website states they will provide further updates before 7:00pm Eastern time.
Sep 28, 18:28 EDT
Update - Related to the above, T&I is receiving reports that some email clients including Outlook may be unable to send or receive new email messages, or are requiring re-authentication. T&I continues to monitor reports from Microsoft and social media about this significant service outage.
Sep 28, 18:10 EDT
Investigating - T&I has received multiple reports of difficulties logging in to Davidson-provided IT services that use our modern login experience (login.microsoftonline.com). These issues are likely to be most significant for users who are logging in for the first time or are required to reauthenticate for security reasons.

Microsoft posted a related service outage at 5:44pm today. T&I staff will continue to monitor for an update from our service provider
Sep 28, 17:58 EDT
Resolved - Upgrade is complete and Moodle is available.
Sep 28, 08:29 EDT
Identified - The upgrade is still in progress, expected to be complete by 8:30
Sep 28, 08:09 EDT
Investigating - We have reached out to our Moodle hosting provider and will provide an update as soon as possible.
Sep 28, 07:59 EDT
Completed - The scheduled maintenance has been completed.
Sep 28, 05:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 05:00 EDT
Scheduled - Moodle services will be interrupted briefly Monday, September 28th from 5:00 AM -5:30 AM for a system update. All work will take place outside of normal business hours, and should not affect normal usage.
Sep 21, 09:36 EDT
Sep 27, 2020
Resolved - This incident has been resolved.
Sep 27, 10:54 EDT
Monitoring - Google services appear to be working normally again at this time.
Sep 24, 21:54 EDT
Identified - T&I is aware of reports that Google services are experiencing internet-wide outages and delays. This reportedly includes Google, G Suite (Drive, Docs, Slides, Sheets, Forms, etc.), YouTube and other services. This outage is not limited to Davidson. We will post updates as we have them.
Sep 24, 21:15 EDT
Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020
Completed - The scheduled maintenance has been completed.
Sep 24, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 20:00 EDT
Scheduled - In support of future updates to the student data model in our Enterprise Data Warehouse (EDW) we will deploy updates beginning at 8pm Thursday, September 24th. The EDW will be unavailable for reporting needs during deployment. As part of the updates some database objects will be renamed. These changes have been deployed to our test environments and approved by EDW developers. Actual impact to existing reports and data integrations will be minimal, and this disruption is expected to last no more than one hour.
Sep 23, 13:18 EDT
Completed - The scheduled maintenance has been completed.
Sep 24, 07:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 07:00 EDT
Scheduled - On Thursday, September 24th from 7:00 AM - 7:15 AM, T&I will update all Microsoft O365 licenses. This update will be transparent to the end user and involves no interruption in services. Stay tuned for updates on additional capabilities introduced by our new licensing model.
Sep 21, 09:32 EDT
Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020
Resolved - T&I staff updated a cert for EZproxy. This incident is resolved.
Sep 21, 09:22 EDT
Investigating - Access to some library resources are not available off campus. T&I is investigating the issue.
Sep 21, 08:14 EDT
Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.