T&I System Status Updates
Monitoring - Core network maintenance was successful. No outages were detected. We are monitoring the network for signs of improvement.
Sep 21, 2023 - 23:10 EDT
Identified - Further testing has revealed that Saturday's maintenance did not resolve the wireless issues that Davidson users are experiencing, because the changes we intended to make were not fully implemented. We are trying again tomorrow, Thursday, September 21 at 8:00 PM. While network changes of this nature do increase the probability of a widespread network outage, most users connected to the network during the maintenance window should experience nothing more than a short lapse in connectivity lasting no longer than 30 seconds.
Sep 20, 2023 - 16:19 EDT
Monitoring - T&I engineers made the configuration changes intended to resolve this issue just prior 8 AM. The network appears to be in a healthy state. Engineers are testing the network to see if the changes have resolved the network transmission problems that are contributing to this incident.
Sep 16, 2023 - 08:14 EDT
Identified - On Saturday, September 16 from 7:00 - 11:00 am, Davidson T&I will be performing required maintenance to the Davidson network. Users may experience a loss of internet service beginning at 7:00 am. While no widespread outage is expected, if issues should occur during the maintenance, network service interruptions could extend past the allotted time window. This outage will affect both wired and wireless networks, including eduroam, DavidsonDevice, DavidsonGaming, and all associated services that are connected to these networks. If you have questions about this outage and maintenance period, please contact our support team at ti@davidson.edu or 704-894-2900.
Sep 15, 2023 - 16:13 EDT
Update - Engineers are getting closer to identifying the cause of the wireless issues. We will be doing some work in Watson this evening to gather more data.
Sep 11, 2023 - 15:51 EDT
Investigating - Over the last two weeks, T&I has observed a sharp uptick in reports from Mac OS users regarding performance issues on the wireless network. Affected users report intermittent periods of very high latency or a complete loss of service, despite their device reporting full bars and a strong connection to the closest wireless access point. T&I has engaged an outside consultant to visit the campus and begin an advanced diagnostic and troubleshooting process. If you are experiencing persistent wireless issues on your device, no matter the type or operating system, we encourage you to contact ti@davidson.edu for assistance. Please provide as much detail as possible, including the behavior you are seeing on the device, and the location, date, and time that the issue occurred.
Sep 07, 2023 - 09:17 EDT
Network & Internet Access Degraded Performance
Internet Service
Operational
Wired Network Operational
VPN Operational
Wireless: eduroam Degraded Performance
Wireless: DavidsonDevice Degraded Performance
Wireless: DavidsonGuest Degraded Performance
Wireless: Belk_Arena_Fan
Operational
Wireless: DavidsonGaming
Degraded Performance
Airplay Operational
Authentication Operational
Single Sign-On Operational
Duo Security Core Authentication Service
Operational
Duo Security Push Delivery Operational
Duo Security Phone Call Delivery Operational
RapidIdentity Operational
Teaching & Learning Platforms Operational
Moodle Operational
Virtual Computer Labs
Operational
Respondus Lockdown Browser Operational
Warpwire
Operational
CatSched
Operational
LinkedIn Learning
Operational
Classroom Help Buttons Operational
JupyterHub
Operational
Enterprise Applications Operational
Banner Operational
Etrieve
Operational
Blackbaud CRM Operational
PageUp Operational
EMS
Operational
Microsoft 365 Operational
DegreeWorks Operational
Kuali Build
Operational
SSAFER (Omnilert) Operational
PawPrint Operational
Submittable
Operational
WebTree
Operational
Software Center Application Operational
Davidson Websites Operational
davidson.edu Operational
domains.davidson.edu Operational
inside.davidson.edu Operational
DNS Nameservers Operational
data.davidson.edu Operational
employment.davidson.edu Operational
webapps.davidson.edu
Operational
course-schedule.davidson.edu Operational
Storage & Collaboration Operational
Dropbox Operational
On-Campus File Servers
Operational
CrashPlan Operational
Google Docs Operational
Google Apps Drive Operational
Google Apps Sheets Operational
Smartsheet Sheets Operational
Smartsheet Sign in via Microsoft Azure AD Operational
Etrieve
Operational
Smartsheet
Operational
Power BI
Operational
Qualtrics
Operational
Google Workspace
Operational
Web Conferencing, Telephone, and Chat Operational
Zoom Zoom Meetings Operational
Zoom Telephone Services Operational
Zoom Zoom Video Webinars Operational
Slack Messaging Operational
Slack Login/SSO Operational
Zoom Zoom Phone Operational
Zoom Calling (Inbound/Outbound) Operational
Zoom SMS/MMS (Inbound/Outbound) Operational
Zoom Devices (Softphones/Deskphones) Operational
Zoom Zoom Chat Operational
Misc. Operational
Misc.
Operational
Campus Cable TV service
Operational
Vimeo Operational
T&I Support Center
Operational
Technology Administration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 27, 2023
Resolved - This incident has been resolved.
Sep 27, 08:05 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 26, 09:22 EDT
Update - We are continuing to investigate this issue.
Sep 25, 14:03 EDT
Investigating - Starting Monday afternoon, Etrieve documents have been loading very slowly (document.davidson.edu). We are working with the vendor to resolve this.
Sep 19, 08:03 EDT
Completed - The scheduled maintenance has been completed.
Sep 27, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 06:30 EDT
Scheduled - On Wednesday 9/27 at 6:30am, the server hosting license services for ArcGIS, Spartan, KeyServer, Mathcad, Origin Pro, Mathematica, Matlab, Mestrelab Mnova, Multisim, and Vectorworks will undergo an upgrade that requires several brief outages for those services. Work is expected to be complete by 7am.

Attempts to launch these applications on lab/classroom computers, and in some cases on office/research computers, may return licensing errors during this time. Programs that are already running will not be affected.

Sep 26, 11:42 EDT
Sep 26, 2023
Sep 25, 2023
Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

Unresolved incident: Core wireless network instability.

Sep 20, 2023
Sep 19, 2023
Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023
Sep 15, 2023
Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.