Davidson College Status

T&I System Status Updates

Minor Service Outage

Network & Internet Access Operational

Internet Service Operational

Wireless: eduroam Operational

Wireless: DavidsonSecure Operational

Wireless: DavidsonDevice Operational

Wireless: DavidsonGuest Operational

Wired Network Operational

VPN Operational

Belk_Arena_Fan Operational

Authentication Operational

Single Sign-On Operational

Duo Security Core Authentication Service Operational

Duo Security Push Delivery Operational

Duo Security Phone Call Delivery Operational

Teaching & Learning Platforms Operational

Moodle Operational

Vimeo Uploads Operational

Vimeo Player Operational

Echo360 Operational

Email Operational

Enterprise Applications Operational

Banner Operational

OnBase Operational

Blackbaud CRM Operational

PageUp Operational

EMS Operational

Microsoft Office 365 Operational

Davidson Websites Operational

davidson.edu Operational

domains.davidson.edu Operational

inside.davidson.edu Operational

DNS Nameservers Operational

Storage & Collaboration Operational

Dropbox Operational

On-Campus File Servers Operational

CrashPlan Operational

Google Apps Docs Operational

Google Apps Drive Operational

Google Apps Sheets Operational

Web Conferencing and Chat Operational

Zoom Zoom Meetings Operational

Zoom Telephone Services Operational

Zoom Zoom Video Webinars Operational

Slack Messaging Operational

Slack Login/SSO Operational

Google Apps Hangouts Operational

Phone System Operational

T&I Support Center Operational

Misc. Cloud Services Operational

AWS ec2-us-east-1 Operational

AWS s3-us-east-2 Operational

AWS ec2-us-east-2 Operational

AWS cloudfront Operational

Campus Cable TV service Partial Outage

PawPrint Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Wildcat Sync Maintenance Nov 27, 08:00-09:00 EST

T&I is transitioning the WildcatSync sign-in experience. The change is expected to take place on Wednesday, November 27 at 8AM. Users may experience downtime during the maintenance window. This change will provide users the same modern sign-in experience you currently have with Office 365 (outlook.davidson.edu), reducing the number of prompts and interruptions you experience while signing into Davidson applications.
Posted on Nov 20, 11:02 EST

System Metrics Month Week Day

Connected Wireless Devices

Fetching

Laptop Kiosk Utilization

Fetching

Office 365 Email - Messages Delivered

Fetching

Office 365 Email - Spam Filtered

Fetching

Campus Duo Enrollment

Fetching

Past Incidents

Nov 20, 2019

No incidents reported today.

Nov 19, 2019

No incidents reported.

Nov 18, 2019

No incidents reported.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

Cable Outage in Ryburn

Resolved - Our cable TV vendor has continued to troubleshoot and have identified the specific failed components impacting cable service in Ryburn. We estimate repairs will be completed before the end of the day today, Friday, November 15.
Nov 15, 12:12 EST

Identified - Davidson's cable TV technician performed additional testing on Thursday and determined a fiber optic cable that supports the television signal to the building had failed. Our contractor will undertake work on Friday, Nov. 15 to replace the fiber cable. We will provide additional updates on Friday.
Nov 14, 19:59 EST

Update - Our cable vendor technician visited Ryburn this afternoon and requires additional tools/material to resolve the problem. The technician is scheduled to return to Ryburn on Thursday morning to continue repair efforts.
Nov 13, 17:54 EST

Investigating - RLO has informed us that cable TV service is out in Ryburn. There have been no reported outages in any other buildings. Our cable provider has been contacted and a technician has been dispatched. We will provide updates as soon as they become available.
Nov 13, 15:42 EST

Nov 14, 2019

Sophos Central Migration

Completed - The scheduled maintenance has been completed.
Nov 14, 07:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 05:00 EST

Scheduled - Server Maintenance to install new Sophos versions.
Nov 6, 12:04 EST

Nov 13, 2019

WilcatSync Maintenance

Completed - The scheduled maintenance has been completed.
Nov 13, 01:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 00:00 EST

Scheduled - T&I is transitioning the WildcatSync sign-in experience. The change is expected to take place on Wednesday, November 12 at 12AM. Users may experience downtime during the maintenance window. This change will provide users the same modern sign-in experience you currently have with Office 365 (outlook.davidson.edu), reducing the number of prompts and interruptions you experience while signing into Davidson applications.
Nov 12, 00:00 EST

Nov 12, 2019

Moodle security patch

Completed - The scheduled maintenance has been completed.
Nov 12, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 04:01 EST

Scheduled - eThink Education, our Moodle LMS host, has identified a serious security flaw in the software that connect Moodle to Davidson’s single sign-on (SSO) service. In order to patch this flaw, eThink will update our Moodle instance Tuesday, November 12th between 4 and 6AM. Only minimal site downtime is expected, after which Moodle should continue to operate normally.
Nov 11, 10:25 EST

Nov 11, 2019

Banner Self-Service - possible intermittent outage (investigating)

Resolved - Banner Self-Service performance returned to normal at approximately 7:30am. Our team has continued to monitor performance and has not received further reports of system problems.

We have adjusted system performance and resources in an effort to prevent these problems from recurring, and continues to research this morning's issues.
Nov 11, 12:47 EST

Investigating - We have received several reports of individuals having difficulty logging into Banner Self-Service this morning. These reports include intermittently receiving error reports that the site is unavailable, though it is often then available when tried again. The site is receiving a high level of traffic due to spring semester add/drop period.

Our team is investigating these reports and will update this page with more information as we have it.
Nov 11, 07:28 EST

Sophos Central Migration

Completed - The scheduled maintenance has been completed.
Nov 11, 07:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 05:00 EST

Scheduled - Server Maintenance to install new Sophos versions.
Nov 6, 12:03 EST

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

Issue accessing Banner Forms

Resolved - The Banner Forms issue is now resolved. Please contact T&I if you experience any issues.
Nov 7, 13:41 EST

Investigating - We are currently investigating an issue accessing Banner forms. We will communicate updates as they become available.
Nov 7, 13:05 EST

Nov 6, 2019

Windows Management Updgrade

Completed - The scheduled maintenance has been completed.
Nov 6, 11:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 08:30 EST

Scheduled - Configuration Manager, our Windows management system, will receive a routine upgrade on Wednesday, November 6, between 8:30 and 11am. Software Center may be unavailable for installing apps during parts of this time.
Oct 31, 08:25 EDT

Davidson website unavailable (www.davidson.edu)

Resolved - The Davidson College website, www.davidson.edu, was unavailable between 8:48am and 8:57am. The site is currently available. We are continuing to work with our vendor to understand the root cause for the outage.
Nov 6, 08:59 EST