T&I System Status Updates
All Systems Operational
Network & Internet Access Operational
Internet Service   ? Operational
Wireless: eduroam   Operational
Wireless: DavidsonSecure   Operational
Wireless: DavidsonDevice   Operational
Wireless: DavidsonGuest   Operational
Wired Network   Operational
VPN   Operational
Authentication Operational
Single Sign-On   Operational
Duo Security Core Authentication Service   ? Operational
Duo Security Push Delivery   Operational
Duo Security Phone Call Delivery   Operational
Teaching & Learning Platforms Operational
Moodle   Operational
Vimeo Uploads   Operational
Vimeo Player   Operational
Echo360   Operational
Email   Operational
Enterprise Applications Operational
Banner   Operational
OnBase   Operational
Blackbaud CRM   Operational
PageUp   Operational
EMS   ? Operational
Davidson Websites Operational
davidson.edu   Operational
domains.davidson.edu   Operational
inside.davidson.edu   Operational
DNS Nameservers   Operational
Storage & Collaboration Operational
Dropbox   Operational
On-Campus File Servers   ? Operational
CrashPlan   Operational
Google Apps Docs   Operational
Google Apps Drive   Operational
Google Apps Sheets   Operational
Web Conferencing and Chat Operational
Zoom Zoom Meetings   Operational
Zoom Telephone Services   Operational
Zoom Zoom Video Webinars   Operational
Slack Messaging   Operational
Slack Login/SSO   Operational
Google Apps Hangouts   Operational
Phone System   Operational
T&I Support Center   ? Operational
Misc. Cloud Services Operational
AWS ec2-us-east-1   Operational
AWS s3-us-east-2   Operational
AWS ec2-us-east-2   Operational
AWS cloudfront   Operational
Campus Cable TV service   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Campus Internet Bandwidth - Inbound ?
Fetching
Connected Wireless Devices ?
Fetching
Laptop Kiosk Utilization ?
Fetching
Office 365 Email - Messages Delivered ?
Fetching
Office 365 Email - Spam Filtered ?
Fetching
Past Incidents
Oct 16, 2018

No incidents reported today.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018
Completed - The scheduled maintenance has been completed.
Oct 7, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 18:00 EDT
Scheduled - Critical updates will be applied in the Banner Production environment beginning Friday October 5, 2018 at 6:00 pm. The Banner application will be unavailable until Sunday afternoon at 12:00 pm while members of the Banner user group and T&I complete testing responsibilities
Oct 5, 15:23 EDT
Oct 6, 2018
Completed - Reinstatement of the guest login page has been deferred due to technical issues.
Oct 6, 14:34 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 08:00 EDT
Scheduled - The login prompt for Davidson Guest will be reinstated on Saturday, October 6th to ensure appropriate traffic and greater security for our users.

No outages are expected, but if you currently have any devices connected to the guest network, that connection will be interrupted once the change is made. To get devices connected to WiFi, please reach out to us for the Davidson Device password by emailing ti@davidson.edu or calling/texting 704-894-2900.

Thank you for your patience as we work to improve our network security.
Sep 27, 19:52 EDT
Completed - The wireless network upgrades are complete. All outages should have completed around 12:15pm. Performance of the system will increase slightly over the next 24 to 36 hours as the system optimizes. Thank you for your patience.
Oct 6, 14:33 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 08:00 EDT
Scheduled - Rolling WiFi outages will occur between 8 a.m. and 12 a.m. on Saturday, October 6th for every building on campus as we update our wireless networks to allow for greater reliability and an increase in access points.

No building should experience outages longer than 30 minutes, but outages will affect each building at different times in the day.

If you notice an outage longer than 30 minutes, please report it to ti@davidson.edu. Telephone services--including desk phone sets, fire/building alarms--and wired internet connections will not be impacted.

Thank you for your patience while we make these improvements to our networks.
Sep 27, 19:49 EDT
Completed - Maintenance is complete. Total outage was 6 seconds and went as expected.
Oct 6, 08:16 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 08:00 EDT
Scheduled - On Saturday, October 6th from 8am to 8:30am, wireless networks will undergo maintenance to improve performance.

During the maintenance window, we will be rebooting our bandwidth management hardware. This reboot will cause a brief outage to wireless networks that is estimated to be about one minute in length. Phone systems will not be affected.

Thank you for your patience while we make these improvements to our networks.
Sep 27, 19:44 EDT
Completed - Maintenance for this building is complete and went as smoothly as expected. Total downtime was less than 20 minutes. Thank you for your patience.
Oct 6, 07:52 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 07:30 EDT
Scheduled - Network Maintenance needs to be performed in the Armfield building and Soccer complex to ensure network stability and security. An outage will occur beginning at 7:30am and should last no more than a half hour. T&I staff will be on campus and will post if anything unexpected happens. The outage will include phones, card readers, WiFi, wired connections, and the fire alarms' ability to call out to report alarms.
Oct 5, 15:04 EDT
Oct 4, 2018
Resolved - The failed equipment has been replaced and all connections have been restored. The redundancies we put in place this summer kept this from being a much larger outage. We appreciate your patience.
Oct 4, 09:20 EDT
Update - We are continuing to work on a fix for this issue.
Oct 4, 08:31 EDT
Identified - A network hardware issue has caused a small number of network devices on the first floor of Chambers to lose connectivity. T&I is aware of this issue and is actively working to fix.
Oct 4, 08:31 EDT
Oct 3, 2018

No incidents reported.

Oct 2, 2018
Resolved - This incident has been resolved.
Oct 2, 21:28 EDT
Monitoring - Power has been restored and all network services have been restored. We're currently verifying analog phone connections.
Sep 24, 14:55 EDT
Identified - Shortly before 2am this morning a large number of buildings entered a power failure. We have battery equipment in most buildings, especially residence halls, to keep the network running for up to 4 hours. Since the power outage has exceeded that time frame, most of these buildings are now offline. This outage includes WiFi, wired network, printers, fire alarms, and phones. The network should be restored within 20 minutes after the power returns. If it does not return in your building after 20 minutes, please contact the Support Center and supply the building you are in along with the time the power was restored.
Sep 24, 11:40 EDT