Davidson College Status

T&I System Status Updates

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Network & Internet Access Operational

Internet Service Operational

Wireless: eduroam Operational

Wireless: DavidsonSecure Operational

Wireless: DavidsonDevice Operational

Wireless: DavidsonGuest Operational

Wired Network Operational

VPN Operational

Belk_Arena_Fan Operational

Authentication Operational

Single Sign-On Operational

Duo Security Core Authentication Service Operational

Duo Security Push Delivery Operational

Duo Security Phone Call Delivery Operational

Teaching & Learning Platforms Operational

Moodle Operational

Vimeo Uploads Operational

Vimeo Player Operational

Echo360 Operational

Email Operational

Enterprise Applications Operational

Banner Operational

OnBase Operational

Blackbaud CRM Operational

PageUp Operational

EMS Operational

Microsoft Office 365 Operational

DegreeWorks Operational

Kuali Build Operational

Davidson Websites Operational

davidson.edu Operational

domains.davidson.edu Operational

inside.davidson.edu Operational

DNS Nameservers Operational

Storage & Collaboration Operational

Dropbox Operational

On-Campus File Servers Operational

CrashPlan Operational

Google Apps Docs Operational

Google Apps Drive Operational

Google Apps Sheets Operational

Web Conferencing and Chat Operational

Zoom Zoom Meetings Operational

Zoom Telephone Services Operational

Zoom Zoom Video Webinars Operational

Slack Messaging Operational

Slack Login/SSO Operational

Google Apps Hangouts Operational

Phone System Operational

T&I Support Center Operational

Misc. Cloud Services Operational

AWS ec2-us-east-1 Operational

AWS s3-us-east-2 Operational

AWS ec2-us-east-2 Operational

AWS cloudfront Operational

Campus Cable TV service Operational

PawPrint Operational

Misc. Operational

90 days ago

99.85 % uptime

Today

Misc. Operational

90 days ago

99.85 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Connected Wireless Devices

Fetching

Laptop Kiosk Utilization

Fetching

Office 365 Email - Messages Delivered

Fetching

Office 365 Email - Spam Filtered

Fetching

Past Incidents

Sep 30, 2020

No incidents reported today.

Sep 29, 2020

Library systems service interruption

Resolved - Library resource authentication services continue to function normally. This incident is resolved.
Sep 29, 20:28 EDT

Monitoring - We restored the corrupted configuration file from backup. Library resource authentication is back online. We are monitoring the system to ensure that it stays that way.
Sep 29, 19:30 EDT

Identified - We have identified corruption in the configuration file for the service that controls authentication to Library resources. We are attempting to restore the file to a working state.
Sep 29, 18:56 EDT

Update - We continue to troubleshoot the issue with the vendor.
Sep 29, 18:34 EDT

Update - We're engaging the vendor for additional support in troubleshooting this incident. Next update by 6:30 PM.
Sep 29, 18:06 EDT

Update - We are continuing to investigate this issue.
Sep 29, 17:40 EDT

Investigating - We've received reports of an outage affecting authentication to Library resources, including (but not limited to) JSTOR, Ebsco, and ProQuest. Users may encounter a "Secure Connection Failed" or "Refused to Connect" error when clicking links containing the URL ezproxy.lib.davidson.edu. Our engineers are working to identify and remedy the issue.
Sep 29, 17:19 EDT

Sep 28, 2020

Problems logging into some campus technology services

Resolved - As of this time, based on T&I staff testing and reports from the higher ed IT community, the incident appears to have been resolved for Davidson users. Thanks for your patience.

As always, if you believe a campus wide IT outage is occurring, you may report those to our Support Center at +1 704-894-2900; follow the prompts to report a technology service emergency outside our hours of operation.
Sep 28, 20:41 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 28, 20:12 EDT

Update - As of 8:10pm, T&I staff are again able to log into several College applications, including Outlook, Zoom, and Moodle. We will await more information from Microsoft before declaring the outage to have ended, but this is consistent with reports from some other higher education institutions.
Sep 28, 20:12 EDT

Update - At 6:49pm, Microsoft shared an update that they are "rerouting traffic" to alternative infrastructure to address this outage. No update on an estimated time to recovery is currently available.

You may directly view Microsoft updates via Twitter (https://twitter.com/MSFT365Status) or the web (https://portal.office.com/servicestatus, https://status.office.com/).
Sep 28, 19:55 EDT

Update - We are continuing to monitor Microsoft's response to this incident. As of this writing, no further information is available on this widespread outage.

You may directly view Microsoft updates via Twitter (https://twitter.com/MSFT365Status) or the web (https://portal.office.com/servicestatus, https://status.office.com/).
Sep 28, 19:44 EDT

Update - At 6:49pm, Microsoft announced that login services are not yet returning to normal despite their reversing a system change from earlier today. They are continuing to look for the cause of the outage. We will post further updates as we have them.
Sep 28, 19:01 EDT

Identified - Microsoft has identified a recent change that they believe caused this problem to occur, and are current undoing that change on their system. Microsoft's website states they will provide further updates before 7:00pm Eastern time.
Sep 28, 18:28 EDT

Update - Related to the above, T&I is receiving reports that some email clients including Outlook may be unable to send or receive new email messages, or are requiring re-authentication. T&I continues to monitor reports from Microsoft and social media about this significant service outage.
Sep 28, 18:10 EDT

Investigating - T&I has received multiple reports of difficulties logging in to Davidson-provided IT services that use our modern login experience (login.microsoftonline.com). These issues are likely to be most significant for users who are logging in for the first time or are required to reauthenticate for security reasons.

Microsoft posted a related service outage at 5:44pm today. T&I staff will continue to monitor for an update from our service provider
Sep 28, 17:58 EDT

Moodle down after upgrade

Resolved - Upgrade is complete and Moodle is available.
Sep 28, 08:29 EDT

Identified - The upgrade is still in progress, expected to be complete by 8:30
Sep 28, 08:09 EDT

Investigating - We have reached out to our Moodle hosting provider and will provide an update as soon as possible.
Sep 28, 07:59 EDT

Update Moodle

Completed - The scheduled maintenance has been completed.
Sep 28, 05:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 05:00 EDT

Scheduled - Moodle services will be interrupted briefly Monday, September 28th from 5:00 AM -5:30 AM for a system update. All work will take place outside of normal business hours, and should not affect normal usage.
Sep 21, 09:36 EDT

Sep 27, 2020

Google services and G Suite service delays

Resolved - This incident has been resolved.
Sep 27, 10:54 EDT

Monitoring - Google services appear to be working normally again at this time.
Sep 24, 21:54 EDT

Identified - T&I is aware of reports that Google services are experiencing internet-wide outages and delays. This reportedly includes Google, G Suite (Drive, Docs, Slides, Sheets, Forms, etc.), YouTube and other services. This outage is not limited to Davidson. We will post updates as we have them.
Sep 24, 21:15 EDT

Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020

Enterprise Data Warehouse (EDW) Updates

Completed - The scheduled maintenance has been completed.
Sep 24, 21:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 20:00 EDT

Scheduled - In support of future updates to the student data model in our Enterprise Data Warehouse (EDW) we will deploy updates beginning at 8pm Thursday, September 24th. The EDW will be unavailable for reporting needs during deployment. As part of the updates some database objects will be renamed. These changes have been deployed to our test environments and approved by EDW developers. Actual impact to existing reports and data integrations will be minimal, and this disruption is expected to last no more than one hour.
Sep 23, 13:18 EDT

Update Microsoft Licensing

Completed - The scheduled maintenance has been completed.
Sep 24, 07:15 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 07:00 EDT

Scheduled - On Thursday, September 24th from 7:00 AM - 7:15 AM, T&I will update all Microsoft O365 licenses. This update will be transparent to the end user and involves no interruption in services. Stay tuned for updates on additional capabilities introduced by our new licensing model.
Sep 21, 09:32 EDT

Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

Some Library Resources Not Available Off Campus

Resolved - T&I staff updated a cert for EZproxy. This incident is resolved.
Sep 21, 09:22 EDT

Investigating - Access to some library resources are not available off campus. T&I is investigating the issue.
Sep 21, 08:14 EDT

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.