T&I System Status Updates
All Systems Operational
Network & Internet Access Operational
90 days ago
100.0 % uptime
Today
Internet Service ? Operational
Wireless: eduroam Operational
Wireless: DavidsonSecure Operational
Wireless: DavidsonDevice Operational
Wireless: DavidsonGuest Operational
Wired Network Operational
VPN Operational
Belk_Arena_Fan ? Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
Single Sign-On Operational
Duo Security Core Authentication Service ? Operational
Duo Security Push Delivery Operational
Duo Security Phone Call Delivery Operational
Teaching & Learning Platforms Operational
Moodle Operational
Vimeo Uploads Operational
Vimeo Player Operational
Echo360 Operational
Email Operational
Enterprise Applications Operational
Banner Operational
OnBase Operational
Blackbaud CRM Operational
PageUp Operational
EMS ? Operational
Davidson Websites Operational
davidson.edu Operational
domains.davidson.edu Operational
inside.davidson.edu Operational
DNS Nameservers Operational
Storage & Collaboration Operational
Dropbox Operational
On-Campus File Servers ? Operational
CrashPlan Operational
Google Apps Docs Operational
Google Apps Drive Operational
Google Apps Sheets Operational
Web Conferencing and Chat Operational
Zoom Zoom Meetings Operational
Zoom Telephone Services Operational
Zoom Zoom Video Webinars Operational
Slack Messaging Operational
Slack Login/SSO Operational
Google Apps Hangouts Operational
Phone System Operational
T&I Support Center ? Operational
Misc. Cloud Services Operational
AWS ec2-us-east-1 Operational
AWS s3-us-east-2 Operational
AWS ec2-us-east-2 Operational
AWS cloudfront Operational
Campus Cable TV service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Connected Wireless Devices ?
Fetching
Laptop Kiosk Utilization ?
Fetching
Office 365 Email - Messages Delivered ?
Fetching
Office 365 Email - Spam Filtered ?
Fetching
Past Incidents
Sep 23, 2019

No incidents reported today.

Sep 22, 2019
Resolved - Our vendor had to replace a number of ends on the fiber cables and polish the others. In addition, any issues with continued cable outages should be reported to ti@davidson.edu.
Sep 22, 07:34 EDT
Update - The vendor continues to work on the cable outage. A technician from the vendor is on campus and is performing diagnostics to determine root cause and correct the issues.
Sep 20, 09:49 EDT
Identified - We are experiencing a cable outage today 9/18 (different than what was experienced yesterday 9/17). A transceiver is down causing an outage at the following buildings:

Irwin, Akers, Knox, Little, Cannon, Duke, Sentelle, Richardson, Tomlinson, Watts, Chidsey. RLO office, Belk, PP Building beside RLO, Patterson Court, Vail Commons

The vendor has ordered a new transceiver and it is expected to be repaired tomorrow 9/19.
Sep 18, 17:05 EDT
Sep 21, 2019

No incidents reported.

Sep 19, 2019

No incidents reported.

Sep 17, 2019
Resolved - Network access has been restored for Belk Arena Fan wireless.
Sep 17, 17:51 EDT
Monitoring - The vendor has implemented a workaround to restore Belk Arena wireless. T&I and the vendor will work to implement a permanent resolution on Monday.
Sep 14, 15:14 EDT
Update - We are continuing to work on a fix for this issue.
Sep 13, 19:05 EDT
Identified - The wireless in Belk Arena is currently down. T&I has contacted the vendor and they are working on the issue. We will provide updates as soon as we receive them.
Sep 13, 19:02 EDT
Completed - The scheduled maintenance has been completed.
Sep 17, 17:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 17:01 EDT
Scheduled - The PawPrint mobile print function is currently not working. To resolve this issue, we are planning to reboot the server at 5PM today. PawPrint printing will be unavailable for up to 15 minutes.
Sep 17, 15:18 EDT
Resolved - Cable TV service has been restored. If you experience any problems with access, please contact us at ti@davidson.edu.
Sep 17, 12:02 EDT
Investigating - We are currently experiencing a campus-wide issue with our Cable TV system. Our vendor is investigating the problem and we will provide updates as they become available.
Sep 17, 10:31 EDT
Sep 16, 2019
Resolved - Zendesk has reported the issues affecting the support site have now been resolved.
Sep 16, 16:33 EDT
Investigating - We have received notification that our support center ticketing application, Zendesk, is currently down. Zendesk is working to return functionality. We will provide additional updates as they become available. If you require technical support, please contact us at 704-894-2900.
Sep 16, 14:30 EDT
Sep 15, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.