T&I System Status Updates
Service Under Maintenance
Network & Internet Access Operational
Internet Service ? Operational
Wired Network Operational
VPN Operational
Wireless: eduroam Operational
Wireless: DavidsonDevice Operational
Wireless: DavidsonGuest Operational
Wireless: Belk_Arena_Fan ? Operational
Wireless: DavidsonGaming ? Operational
Airplay Operational
Authentication Under Maintenance
Single Sign-On Operational
Duo Security Core Authentication Service ? Operational
Duo Security Push Delivery Under Maintenance
Duo Security Phone Call Delivery Operational
Teaching & Learning Platforms Operational
Moodle Operational
Virtual Computer Labs ? Operational
Respondus Lockdown Browser Operational
Warpwire ? Operational
CatSched ? Operational
LinkedIn Learning ? Operational
Classroom Help Buttons Operational
JupyterHub ? Operational
Enterprise Applications Operational
Banner Operational
Etrieve ? Operational
Blackbaud CRM Operational
PageUp Operational
EMS ? Operational
Microsoft 365 Operational
DegreeWorks Operational
Kuali Build ? Operational
SSAFER (Omnilert) Operational
PawPrint Operational
Submittable ? Operational
WebTree ? Operational
Davidson Websites Operational
davidson.edu Operational
domains.davidson.edu Operational
inside.davidson.edu Operational
DNS Nameservers Operational
data.davidson.edu Operational
employment.davidson.edu Operational
webapps.davidson.edu ? Operational
course-schedule.davidson.edu Operational
Storage & Collaboration Operational
Dropbox Operational
On-Campus File Servers ? Operational
CrashPlan Operational
Google Docs Operational
Google Apps Drive Operational
Google Apps Sheets Operational
Smartsheet Sheets Operational
Smartsheet Sign in via Microsoft Azure AD Operational
Etrieve ? Operational
Smartsheet ? Operational
Power BI ? Operational
Qualtrics ? Operational
Google Workspace ? Operational
Web Conferencing, Telephone, and Chat Operational
Zoom Zoom Meetings Operational
Zoom Telephone Services Operational
Zoom Zoom Video Webinars Operational
Slack Messaging Operational
Slack Login/SSO Operational
Zoom Zoom Phone Operational
Zoom Calling (Inbound/Outbound) Operational
Zoom SMS/MMS (Inbound/Outbound) Operational
Zoom Devices (Softphones/Deskphones) Operational
Zoom Zoom Chat Operational
Misc. Operational
Misc. ? Operational
Campus Cable TV service ? Operational
Vimeo Operational
T&I Support Center ? Operational
Technology Administration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Tuesday, February 7 at 9:00 am, SMS will be disabled as an option for Duo multifactor authentication. In order to improve the security of Duo multifactor authentication, users who use a mobile device to authenticate logins will need to begin using a push notification to the Duo app.
Posted on Jan 31, 2023 - 14:46 EST
Past Incidents
Feb 6, 2023

No incidents reported today.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023
Resolved - This incident has been resolved.
Feb 2, 14:34 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 2, 12:35 EST
Investigating - Kuali, our enterprise forms provider, has notified us that their platform is currently experiencing a major outage. Forms and apps hosted at davidson.kualibuild.com will be unavailable until the outage is resolved. We will post updates here as we receive them.
Feb 2, 12:24 EST
Feb 1, 2023

No incidents reported.

Jan 31, 2023
Completed - The scheduled maintenance has been completed.
Jan 31, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 09:00 EST
Scheduled - On Tuesday, January 31 from 9:00 - 11:00 am, Davidson T&I will perform a scheduled update to the Event Management System (EMS). During this time, the EMS desktop and web applications will not be available.
Dec 15, 14:56 EST
Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
Resolved - This incident has been resolved.
Jan 26, 21:28 EST
Monitoring - T&I technicians have deployed a fix for this issue. Davidson data should now be populating Kuali Build form submissions as expected. We will continue to monitor the Build environment to ensure that service has been fully restored.
Jan 26, 12:13 EST
Identified - A disruption to a Microsoft storage service is impacting the connection between Kuali Build and Davidson persons information. Apps that rely on persons data (e.g. add/drop, academic warning form, tutorial services, and many HR forms) remain offline while technicians address the issue.
Jan 26, 09:15 EST
Jan 25, 2023
Resolved - This incident has been resolved.
Jan 25, 20:17 EST
Monitoring - Email to print services have been restored. Students and employees who submitted an email to print job in the last 24 hours may resubmit their jobs. We will monitor the fix to ensure the service continues to work as expected.
Jan 25, 17:45 EST
Identified - Changes in security policy have temporarily interrupted the connection between Papercut (aka PawPrint) and the email system. A fix has been prepared which requires a brief reboot of the Papercut print service. T&I technicians will implement the change at 5 PM this evening. Print jobs submitted around 5 PM may be temporarily delayed in reaching the service.
Jan 25, 15:40 EST
Jan 24, 2023

No incidents reported.

Jan 23, 2023
Resolved - This incident has been resolved.
Jan 23, 19:24 EST
Investigating - After the Banner update on Friday evening, users are reporting errors when using the Chrome browser. Error messages include: "User not authenticated" and "User BANPROXY not authorized...". Please use Firefox if you have problems with Chrome, as we work on resolving this issue.
Jan 23, 08:20 EST
Completed - The scheduled maintenance has been completed.
Jan 23, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 18:00 EST
Scheduled - On Monday, January 23 from 6:00 - 7:00 pm, Banner Admin will be unavailable as Davidson T&I performs an upgrade to the system to fix an issue with using Banner in Chrome.
Jan 23, 15:11 EST
Completed - The scheduled maintenance has been completed.
Jan 23, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 08:00 EST
Scheduled - Beginning January 23, 2023, Google will begin rolling out space limits for all Shared Drives. Once a Shared Drive reaches this limit, Google will mark it as read-only. Davidson’s default Shared Drive limit will be 500GB. Some high-volume users and departments will be able to access a larger limit upon request. If you have any questions about Shared Drive limits for a Drive you manage, please email ti@davidson.edu.
Jan 17, 14:48 EST
Completed - The scheduled maintenance has been completed.
Jan 23, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 08:00 EST
Scheduled - Beginning January 23, 2023, T&I will expand the scope of the Duo multifactor authentication system to include additional accounts. If you encounter any unexpected issues, please contact ti@davidson.edu.
Jan 17, 14:46 EST