Monitoring - Core network maintenance was successful. No outages were detected. We are monitoring the network for signs of improvement.
Sep 21, 2023 - 23:10 EDT
Identified - Further testing has revealed that Saturday's maintenance did not resolve the wireless issues that Davidson users are experiencing, because the changes we intended to make were not fully implemented. We are trying again tomorrow, Thursday, September 21 at 8:00 PM. While network changes of this nature do increase the probability of a widespread network outage, most users connected to the network during the maintenance window should experience nothing more than a short lapse in connectivity lasting no longer than 30 seconds.
Sep 20, 2023 - 16:19 EDT
Monitoring - T&I engineers made the configuration changes intended to resolve this issue just prior 8 AM. The network appears to be in a healthy state. Engineers are testing the network to see if the changes have resolved the network transmission problems that are contributing to this incident.
Sep 16, 2023 - 08:14 EDT
Identified - On Saturday, September 16 from 7:00 - 11:00 am, Davidson T&I will be performing required maintenance to the Davidson network. Users may experience a loss of internet service beginning at 7:00 am. While no widespread outage is expected, if issues should occur during the maintenance, network service interruptions could extend past the allotted time window. This outage will affect both wired and wireless networks, including eduroam, DavidsonDevice, DavidsonGaming, and all associated services that are connected to these networks. If you have questions about this outage and maintenance period, please contact our support team at ti@davidson.edu or 704-894-2900.
Sep 15, 2023 - 16:13 EDT
Update - Engineers are getting closer to identifying the cause of the wireless issues. We will be doing some work in Watson this evening to gather more data.
Sep 11, 2023 - 15:51 EDT
Investigating - Over the last two weeks, T&I has observed a sharp uptick in reports from Mac OS users regarding performance issues on the wireless network. Affected users report intermittent periods of very high latency or a complete loss of service, despite their device reporting full bars and a strong connection to the closest wireless access point. T&I has engaged an outside consultant to visit the campus and begin an advanced diagnostic and troubleshooting process. If you are experiencing persistent wireless issues on your device, no matter the type or operating system, we encourage you to contact ti@davidson.edu for assistance. Please provide as much detail as possible, including the behavior you are seeing on the device, and the location, date, and time that the issue occurred.
Sep 07, 2023 - 09:17 EDT
Network & Internet Access
Degraded Performance
Internet Service
this morning's maintenance was delayed, but has been completed.
Operational
Wired Network
Operational
VPN
Operational
Wireless: eduroam
Degraded Performance
Wireless: DavidsonDevice
Degraded Performance
Wireless: DavidsonGuest
Degraded Performance
Wireless: Belk_Arena_Fan
This is the open network that covers the Belk Arena, Baker lobby, and concessions area (Wildcat Den)
Operational
Wireless: DavidsonGaming
Network dedicated for gaming devices and multi-player console or desktop gaming systems.
Degraded Performance
Airplay
Operational
Authentication
Operational
Single Sign-On
Operational
Duo Security Core Authentication Service
These services govern a user's ability to sign into Davidson websites and applications.
Operational
Duo Security Push Delivery
Operational
Duo Security Phone Call Delivery
Operational
RapidIdentity
Operational
Teaching & Learning Platforms
Operational
Moodle
Operational
Virtual Computer Labs
Application group for Apporto, virtual desktops, etc.
Operational
Respondus Lockdown Browser
Operational
Warpwire
Warpwire is used primarily by faculty, and primarily in conjunction with Moodle, to capture, store, and distribute video files and related metadata. It is used mainly, but not exclusively, for lecture capture.
Operational
CatSched
CatSched is a web application where faculty members enter their course details and classroom preferences for the upcoming academic year and an algorithm that assigns classrooms based on faculty preferences and available spaces.
Operational
LinkedIn Learning
Davidson College provides access to LinkedIn Learning’s vast library of training videos and resources. Users can access content developed and curated by Davidson staff as well as the larger LinkedIn Learning catalog of content.
Operational
Classroom Help Buttons
Operational
JupyterHub
JupyterHub
Operational
Enterprise Applications
Operational
Banner
Operational
Etrieve
Document Management System
Operational
Blackbaud CRM
Operational
PageUp
Operational
EMS
Davidson's calendaring and room reservation service.
Operational
Microsoft 365
Operational
DegreeWorks
Operational
Kuali Build
Form and workflow builder with access to Davidson College institutional data. Open to all students, faculty, and staff. https://davidson-apps.kuali.co.
Operational
SSAFER (Omnilert)
Operational
PawPrint
Operational
Submittable
Submittable is an online form building and workflow solution, designed to facilitate the process of submitting, reviewing, and rating applications, including the collection of reference letters
Operational
WebTree
Davidson uses the custom built, in-house application WebTree for student Course Registration.
Operational
Software Center Application
Operational
Davidson Websites
Operational
davidson.edu
Operational
domains.davidson.edu
Operational
inside.davidson.edu
Operational
DNS Nameservers
Operational
data.davidson.edu
Operational
employment.davidson.edu
Operational
webapps.davidson.edu
Services hosted through webapps.davidson.edu
Operational
course-schedule.davidson.edu
Operational
Storage & Collaboration
Operational
Dropbox
Operational
On-Campus File Servers
Department, course, and enterprise integration shares on the \\davidson.edu (smb://davidson.edu) local storage network.
Operational
CrashPlan
Operational
Google Docs
Operational
Google Apps Drive
Operational
Google Apps Sheets
Operational
Smartsheet Sheets
Operational
Smartsheet Sign in via Microsoft Azure AD
Operational
Etrieve
Document management and processing application.
Operational
Smartsheet
Smartsheet is a software as a service offering for collaboration and work management, developed and marketed by Smartsheet Inc. It is used to assign tasks, track project progress, manage calendars, share documents, and manage other work, using a tabular user interface.
Operational
Power BI
Power BI is a data analytics and visualization platform offered by Microsoft. It provides a suite of tools for retrieving, preparing, and modeling data, as well as visualizing data in reports and dashboards, and sharing that content with other users at Davidson College.
Operational
Qualtrics
Qualtrics is a powerful web-based tool used to build and manage online surveys, and analyze the data collected.
Operational
Google Workspace
G Suite for Education offers easy-to-use tools that provide a flexible and secure foundation for learning, collaboration, and communication. These tools include (but are not limited to): Google Docs, Google Sheets, Google Slides, Google Forms, Google Sites.
Operational
Web Conferencing, Telephone, and Chat
Operational
Zoom Zoom Meetings
Operational
Zoom Telephone Services
Operational
Zoom Zoom Video Webinars
Operational
Slack Messaging
Operational
Slack Login/SSO
Operational
Zoom Zoom Phone
Operational
Zoom Calling (Inbound/Outbound)
Operational
Zoom SMS/MMS (Inbound/Outbound)
Operational
Zoom Devices (Softphones/Deskphones)
Operational
Zoom Zoom Chat
Operational
Misc.
Operational
Misc.
Other resources not listed
Operational
Campus Cable TV service
Cable television service to main campus
Operational
Vimeo
Operational
T&I Support Center
The T&I web-based ticketing system at https://support.ti.davidson.edu, emails to and from ti@davidson.edu, and the Support Center phone number (704-894-2900).
Resolved -
This incident has been resolved.
Sep 27, 08:05 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 26, 09:22 EDT
Update -
We are continuing to investigate this issue.
Sep 25, 14:03 EDT
Investigating -
Starting Monday afternoon, Etrieve documents have been loading very slowly (document.davidson.edu). We are working with the vendor to resolve this.
Sep 19, 08:03 EDT
Completed -
The scheduled maintenance has been completed.
Sep 27, 07:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 06:30 EDT
Scheduled -
On Wednesday 9/27 at 6:30am, the server hosting license services for ArcGIS, Spartan, KeyServer, Mathcad, Origin Pro, Mathematica, Matlab, Mestrelab Mnova, Multisim, and Vectorworks will undergo an upgrade that requires several brief outages for those services. Work is expected to be complete by 7am.
Attempts to launch these applications on lab/classroom computers, and in some cases on office/research computers, may return licensing errors during this time. Programs that are already running will not be affected.
Sep 26, 11:42 EDT